Customer Ratings & Reviews

I never have any issues when I use my protection on an item. My item is always warranted within the replacement plan timeframe of course. I normally do not purchase protection plans on items, with the exception of very frequently used things such as my sons gaming headphones. :)

Well, because not many people do (i think), and because Best Buy online is giving me the option to do so. So, without saying too much, Best Buy has probably one of the best warranty offers around. I mean seriously, whenever i make a purchase, i always ask about any warranty coverage's, because Best Buy is that good.

It is tech savvy at my fingertips. I have utilized this service multiple times and they have always been pleasant, patient, courtious and solved my electronic issues. I have them clean up my computer on a regular basis. It is well worth the cost.

I love how geek squad honors what they say. They were placed the object no matter what condition it’s in or what happened. They work with you and do what’s needed. I would recommend this to anybody.

Geek Squad is an incredible value for anyone. You’re paying a fraction of the cost instead of buying brand new all over again, for a no-hassle replacement later. It makes no sense to me why people don’t realize this.

I have learned that if it's a pricey item already buy Geek Squad. It really does come in handy. If the item breaks you get a replacement. It is pricier than competitors warranty, so I just buy it when I know the item may break.

I typically dont buy extended warrenties for small items but felt it was a good idea to have for my UE boom2 speaker. I have purchased other items that i wished had this warranty because the item broke shortly after the manufacturer warranty. If you can shell out an extra $20-$30 i say why not ?

I almost ALWAYS get Geek Squad support, 9/10 times! Best busy will replace or fix my issue with my purchase (if any) without having to deal with the hassle of manufacture warranty:/ I love this add on to all my Best Buy purchases!

If you don’t get protection on your items then you will be in big trouble. We normally think nothing will ever happen to it but remember for a small fee you will be worry free for 2 Year’s and not expirience a deep shock when something does happen like it happened to me with my laptop

I had an issue with my blue Samsung gear icon x ear buds. I went running in the rain, and didnt dry the earbuds off and put them back in the charging case. Nothing worked after that. Brought them back to the store and no questions asked they were replaced with a brand new set off of the store shelf.

Used warranty to replace old headphones. super painless and no quesitons asked. Immediately bought new warranty for my new headphones. protection play lasts 2 years and you can check your best buy account in case you forget that date.

Great Geek Service. I rely on My Geek Squad if my product fails or if I have a question. They guide me on what product is best for my needs. They take into consideration what might work for my technological needs.

I never buy anything without a warranty, if applicable. Life happens and things stop working. I had a product that stop working after 1 year and 10 months. But because of the warranty at Best Buy, I took the products back and was given the price I paid for the product on a Best Buy Gift card. SUPER!!!

I purchased this warranty with my speaker after my previous one started having issues. It’s still pretty new and hasn’t had any problems but I do have the peace of mind that I’m covered. It only cost me a few dollars extra.

How can you go wrong with the geek squad replacement. I usually never buy warranties but I'm hard on headphones and they always break, whether it's from weightlifting (sweat) or skiing (condensation and cold). Best buy always holds up their end of the deal and replaces my ear buds with the newest model.

WOW...thats all i gotta say. ive had products mess up and i love that i take them in and best buy exchanges them no questions asked. i regret not buying the insurance on a smart watch that messed up 6 months after purchase. i will always get the replacement warranty/insurance from now on

Any way I can ensure a product will last longer than manufacturer warranty I will gladly pay for. I've had hinges break, Bluetooth stop pairing, you name it. This allows me to live my life and not think about it

This is good for any and all products purchased from Best Buy! It is an extended warranty plan for products purchased in their store whether, it's purchased online or at a physical location!

I purchased this protection for My LG Tone Pro Ultra headset and am so glad I did. I had occasion to over pull one of the earpieces and it no longer retracted or worked. Took it into my Local BB and they replaced it No questions asked and renewed my Geek Squad 2 yr replacement plan! Go Geek Squad!

So far I haven't have any trouble with returning a defective product. My fitbit charge HR didn't hold charge and the other one didn't give me the notification when someone is calling me. I went back and told bestbuy that I got a defected one, told them my phone number and got a new one without any trouble.