Customer Ratings & Reviews

Easy way to get my son's laptop fixed. We brought it in and the store shipped it off to get serviced off site. We were notified by phone before any repairs were made so that we could maintain costs within our price range.

This service is great. I can't say enough about how easy it is to talk to a live person and each time I've called, the person on the phone easily resolved my issues. Always highly professional and never seem bothered by tons of questions. No question is too basic!!!

I enjoy listening to my music from my phone, and also audio books while I am engaged in other activities around the house. My husband even take it to work sometimes to listen to his audio bible. I love pink/purple, but had to settle for a blue, since those colors were not available at the time of my purchase.

I don't usually like to buy add on warranties but newer electronics are so glitchy today you can almost guarantee you will have a problem during the warranty period. I bought this for a previous purchase and Best Buy took care of the issue with a replacement product 16 months in. This is a best buy!

I decided to buy these wireless headphones just for accessibilty and fuctionality during workouts and yardwork. I must admit I am quite I'm pressed at the sound quality, that they fit my ear, and most of all they stay put. I definitely will enjoy them to the fullest on my weight loss journey!

Luckily we have never had to use this, but it’s awesome to know that if we need to, Best Buy’s warranty will replace it. There is no hassle and it’s definitely worth the price! Gotta buy these when given the chance!

The Best Buy geek squad protection plans offer great value. It cost a little bit upfront but it’s great to have the peace of mind they provide. The best part is that Best Buy provide great service in store if something goes wrong and replacements are quick and easy.

We purchased headphones that were reported to fit on a charging stand but did not. We took them back and exchanged them for the better headphones that were easier to charge. There was only a small upgrade charge. We saved about $20.

I bought a nice BT LG headphones. Many earbuds in the past (various brands, styles and stores) have failed within a year or so, so I didn't want to take a chance. Sure enough it happened again. But they exchanged them without any hassle. I highly recommend extended warranty with BestBuy.

My sons xbox 360 needed the Geek Squad to repair his xbox 360. He did drop it. But the Geek Squad reccomend within a timely manner that he purchase a new console. The Geek Squad is very very helpful. I reccomend to purchase the warranty.

This services not only looked to see if I can repair my item, but when it was wrecked, they just gave me a brand new one. If you couldn’t decide, then they just gave me a gift card for the same amount later! Highly recommend!

I always buy the two-year replacement program for headphones, as these products are particularly sensitive and not typically durable to too much use. I have returned headphones that quit working on me for no reason, and Best Buy replaced them or gave me a credit for new ones, no questions asked.

I can't say enough good things about Best buy geek squad and Best buy warranties. First the warranty process is an Extremely easy process when working with Best buy. I wouldnt even say its a process. Second Geek squad has been hepful and very efficient wether dealing in person or over the phone.

Geek squad plans are well worth the cost especially if its the replacement one! I've had to use it for bluetooth earbuds that stopped working and they exchange it for you on the spot no questions asked. It is well worth the price for many tech gadgets that have a potential of breaking

Worth it on some products. I miss when we didn’t need this add on. Annoying to be sold additional items when you expect what you buy to be of quality. That being said...they did replace my headphones when they stopped working

I have ALWAYS taken care of any product that I own. Headphones however have tendencies to get damaged in one way or the other over their lifetime and almost certainly within a two year period! With Geek Squads no questions asked replacement policy, this is a MUST HAVE for headphones for sure!

The service's comes in handy. Brought a new pair of wireless ear pods. Not even with three weeks the left one stop working. I took the pods to best buy geek squad. They gave me a brand new pair of wireless ear pods.

After buying a Samsung TV from Sears that last only 6 months and finding out the regular warranty was only 3 months I decided to start buying from Best Buy and add the warranty. They will replace it if it can't be fixed and back up their warranties as I found out with a DVD player.

Great option to replacing worn or broken items. The hassle free replacement is true. Used it to replace a tablet. Only questioned as was what's wrong with. After explaining, I was given a store credit and pitched another tablet.

Geek Squad product replacement is a super value. I never buy appliances or electronics without it. It pays for itself. And of course only Best Buy offers it. I never buy an appliance or an electronic device without one.