Customer Ratings & Reviews

This plan helped to replace a pair of earbuds that went bad and I'm so glad I had it! Helped replace something I rely on daily

I pay for Best Buy’s Geek Squad for one and only one reason: to be able to return and exchange without questions whatever I purchase with this optional coverage added.

Make sure that when purchasing the description says replacement and not extended repair. The replacement is quick and easy. The repair they have to send for repair.

Good overall day-to-day maintenance and service of products purchased through Best Buy.

This is a necessary evil sometimes, but I have definitely used it often enough to pay for itself. Glad I chose to pick it up!

Very affordable and you get some of the cost returned if your item is defective, after they replace it for free, of course!

If you have ever bought a pair of headphones or earbuds and had one side die on you, this is the product for you! I always buy this product on anything you wear. Especially if kids will be around it or using it.

It is very important to add geek squad to your device.I add it to my ear bud and when i had issue with the case they replace it with a brand new earbud.

Love everything about the Geek Squad team. They are friendly and very smart. Most of all they are very patient with me and I appreciate that. Thank you

Geek Squad has replaced calling manufacturers for me. It's too easy to just take something into the store and replace it there, compared to hassling with the manufacturer. Well done Best Buy.

Called Sony, it was going to be a hassle going through them. Took my earbuds in, instantly swapped out for a brand-new pair. I get protection on everything I buy, and I've never regretted it.

When needed, the extend warranty from Geek Squad is great. Granted, not all things need warranty, but if needed, it’s well worth it. No questions asked if any issues.

recommend getting 2 yr squad protection if you purchase wireless earbuds-they just exchanged my earbuds when they stopped charging

Geek squad warranty is a life saver. Damage to my headphones has not been an issue as the Geek Squad warranty has enabled me to replace or repair multiple items when they have succumbed to wear and tear.

I bought the extended warranty because Best Buy is always so cordial and friendly if I ever need to make a return. Well worth the price in case my favorite items have problems - I can return for a full replacement.

I always purchase extended warranties with the worry that they will not be honored if I return a product. Not Geek Squad. I returned a product and they gave me no trouble. I received a new product shortly after.

This is extra security for technology although it's mostly durable. You'll never know when a machine will break down. It pays to have backups.

Pay upfront for your device protection at Best Buy if your product becomes defective or broken they will replace it at no charge and will even let you pay the difference for an upgraded device. It's ahhhhmazing!

There protection plans are the best. I've put them on every thing from my head phones to my soundbar. I learned the hard way when my tv went out & had to spend money to get it repaired. BUY THE PROTECTION PLAN!

I'd like to hope that expensive electronics will last forever, but lets face it, they're still electronics and will likely have some sort of issue within 2 years. The product replacement plan is a good insurance for any and all electronics items you purchase. It will usually pay for itself after 1 year.