Customer Ratings & Reviews

Warranty an help is always a good back up. The price pays for itself while having no frustrations an always a customer service rep at least to discuss the issue.

the squad always comes thru for me and help me with my products. I was able to exchange my earbuds for something more fitting and they truly care about my experience

I get the Geek Squad plan on most items that I get at Best Buy if it is over $100 or something I think may break in a year. It has saved me many times.

I pay for Best Buy’s Geek Squad for one and only one reason: to be able to return and exchange without questions whatever I purchase with this optional coverage added.

I had to buy new headphones within a year of purchase because mine had a short that the manufacturer wouldn't cover. Was so upset, but with this 2 year plan I have no worries! Hopefully I don't have to use it

Make sure that when purchasing the description says replacement and not extended repair. The replacement is quick and easy. The repair they have to send for repair.

Really good quality. I've had mine for over two years and they still work great. I purchased the protection but I never had to use it.

Have not had to use the 2 year warranty I puchased for the JBL charge2,, but glad I purchased it. Brought the JBL as a gift for my husband and he loves it, this will protect us it we should ever have trouble with the item.

This program is a great deal for the customer, you don't have to worry about anything happen to your device if something happened you just bring it and Best Buy will replace it for you, they are very kind.

When needed, the extend warranty from Geek Squad is great. Granted, not all things need warranty, but if needed, it’s well worth it. No questions asked if any issues.

I always get an extended warranty on my purchases as it’s worth the peace of mind that if something goes wrong I just have to return it.

I went to exchange the earphones for my son, and had no problems. The warranty is really great for unexpected accidents. The staff was amazing and very helpful! I love shopping at Best Buy!

I get coverage on all the things that I wouldn't want anything happening to. Always been taken care of when I've had to bring in something that broke out had defect.

just get it its worth it if something happens or it stops working or your kids get a hold of it it can be replaced or even upgraded all you pay is the defference and for the protection again love it

They really do help a lot, especially when it comes to exchanging and replacing my device when it finally meets it's demise. Recommend to anyone that plans to use something for a good while.

geek squad protection comes through for me 9/10 times. Definitely worth the purchase if you use your appliances regularly!

I used this to replace a pair of headphones that had a manufacture defect which weaken the frame that held the headphones together. It was a quick and easy process to replace the headphones and I was on my way.

you can't go wrong with the geek squad service for small item that are prone to get damaged, i get this service every time.

This holds manufacturers responsible for defective equipment. If I return it, Best Buy also asks for credit and the producer suffers! I will always shop at this place because of the warrantee they offer!

It is very important to add geek squad to your device.I add it to my ear bud and when i had issue with the case they replace it with a brand new earbud.