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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1864 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,864 reviews
  • Rated 3 out of 5 stars

    Geek Squad is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should purchased Geek squad when purchasing electronics just for a piece of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never even got this item. Not. Sure what Im suppose to be reviewing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the brand. You can attach more than one phone to this earpiece.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always nice to protect your products. Consider getting this

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just a 2 year protection that I will probably never use so no big deal here.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Beneficial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad i got the replacement protection because i will definitely want a replacement if something happens

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An insurance that make you do a purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad must of the time you came with something new

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Greek Sqard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t request this plan, I’ve been try for a year to stop this payment from being added to my account. The service I don’t need. I’ve called and visit the Store located on Two Notch Road in Columbia South Carolina Several times. Please DO NOT ADD THIS TO MY BILL WHICH IM TRYING TO PAY OFF ON A FIX INCOME. THANK YOU IN ADVANCE.The workers are great, however I don’t need the service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I have nit been using it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been using it and do not kniw even the purpose of this the staff not explain to me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Product Warranty's by Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can't say enough about best buys product warranties and replacements they always deliver

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go,od service needs a little work on customer service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use and hope that I don't ever have to use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My 2 year warranty is approaching.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During Covid 19, I tried to get help for my computer through an agent who tried remotely to fix my computer. In November when I returned my HP ENVY x360 to the store to have it repaired because the hinges literally broke off without any pressure or abuse from my end. THEY REPLACED IT WITHOUT A CAMERA OR MICROPHONE! HOW COULD THIS BE? HOW DID THE GEEK SQQUAD MISS THIS! This was, unfortunately not noticed until I needed it- in February. Then Covid happened in March. Oh well for me, it seems. I do not know how I will get this replaced before my warranty runs out in 2 weeks. The closest store is an hour away .

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the initiative to let us know about this. It's always frustrating when appointments do not go as expected and communication falls through. We should have options available to you to get your computer taken care of. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    Keek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is great if you ever end up using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with a Bluetooth headset for my grandfather. He loves it so hey I like it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unknown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this so not sure about its use. Hope that I do not have to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t complaint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always get the job done I recommend to others

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great offer. I will be able to better rate if and when I use the service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Woe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will not be offering this product anymore so I have to switch

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and just what I was looking for and expecting.

    I would recommend this to a friend