Customer Ratings & Reviews

You’ve got to be an idiot if you don’t put geek squad on any product that you bye let me tell you the difference between geek squad protection plan and someplace like target. My baby mama bought some beat headphones for my stepdaughter from target, my stepson broke them in half because that’s just the kind of little kid he is. And when we went to deal with their protection plan for target it was such a pain in the butt . The things I have to do in order to get it service was ridiculous I had to call people wait on hold have them send me a shipping package that I still had to pay for and a bunch of other stuff that really made it not worth dealing with it at all. But when you have GeekSquad you literally can walk into the store with the product shattered in 1 million Little pieces and they were either give you a new one Or send it out to get fixed on the spot.

Cheers- Geek Squad! Love everything about bestbuy!

Best plan and policy for replacement!!! Worth the cost

Excellent work, really easy to talk to! They were able to solve my problem.

Very friendly and nice attitude towards customers.

Geek Squad is a good service to have in case something goes wrong. A staple of Best Buy.

I am a person that likes an extended warranty if it makes sense. Since I know just enough to be dangerous, I prefer to let the experts repair my computer, etc. Geek Squad is a perfect solution for me.

Didn't like the wait time after making an appointment.

Love it great job everything I wanted and more definitely a great product. I’d recommend it.

Great customer support for all my electronic purchases from best buy and allows me to rest at ease, knowing that i can get service on my products. I always can rely on Geek Squad snd i always purchase it because. "It is better to have it and not need it, than to need it and not have it."

I absolutely recommend adding on the geek squad replacement to your products! Especially when it comes to mouses, keyboards, controllers, gaming controllers and etc because you can exchange it if something goes wrong with the product and or upgrade it and pay the difference or get a store credit for the amount you bought the item for minus the warranty cost you added on because it’s being for those three options.

Good ratings on your products.Also good Customer Service Representatives.

I couldn't have been more satisfied with the geek squad product replacement warranty I purchased. I had a jabra blue tooth ear piece that just wasn't a good product. It began to fail and wouldn't work properly so I brought it back and exchanged it for another of the same brand/model. Well I experienced the very same problems with that one as well. So I brought that one back as well and Best Buy not only let me exchange it for a less expensive alternative, but even credited my debit card the difference in price from the one I bought 2 months earlier. So needless to say I purchased another 2 year warranty for my new Plantronics M-95 blue tooth ear piece. The geek squad product replacement warranty is WELL WORTH IT!

I wrote this in a previous review but on my Apple TV in specific which got burnt up in a lightning storm because I live in a older home with older wiring my Apple TV was replaced at no cost. The only downside is I did have to take it in to Best Buy to let them look at it first before they actually sent me to the Apple Store to have it replaced. Otherwise, 5/5!

Geek Squad was able to replace the battery in my iPhone with no trouble at all. The service was fast, they were able to install everything with no trouble. They communicated with me any time I had a question, and were able to get it back to me sooner than anticipated.

As far back as I care to go I have been very satisfied with my Jabra blue tooth, For one it's perfect in size and not very noticeable, it's very light, and once i put it on i'm not bogged down by it's weight. The redial, the sound and volume are exceptional. Bottem line it's every thing I need in a hands free device.

I just got insurance on my battery thing I’m most likely going to exchange it or return it being as it doesn’t work that good anymore

Can't beat the Geek Squad Protection plans, don't be cause in a bad situation because you didn't buy the plan. These plans are worth every penny. You may never need to use it but the peace of mind is there if you do. The Geek Squad is very helpful and knowledgeable when it comes to there products. I have had the Geek Squad to install and configure my TV's. They also came to my home and reset my Harmony remote plus installed a new internet router. They are great with hassle free to repair our TV. If it wasn't for the Geek Squad Protection plan we would of had to replace our 82" TV.

It's a no-brainer to have. You never know what can happen, and it's better to be safe than sorry.

Oh my god is a very good plan to covering your item people don’t pls buy this plan for every item you get on Best Buy