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  • Alt View 40. Geek Squad® - 2-Year Geek Squad Product Replacement.
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2-Year Geek Squad Product Replacement

SKU:
9998951
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Customer reviews

Rating 4.8 out of 5 stars with 1864 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 1,864 reviews

  • Horrific never came out and left with seceralxthin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to get them to come out during Covid want a refund? Have many devices thought them not working properly.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Not happy with warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like that I bought a 2 year warranty and then when I take product back .. I need to re buy that warranty again .. not happy @ all

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never found use for it for my power bank and they couldn’t refund me so I wouldn’t recommend this

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Does not honor warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not honor warranty for accidental damage as advertised

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Tim. Thanks for taking time to submit a review to us. I apologize for the disappointment. We'd like to hear more about what happened to see if we can do anything to help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • It works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had to use it but i feel safe know i have it

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Not sure how it's going to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope if needed they will be helpful I'm not sure they will be but my daughter suggested getting this

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Professional staff when I 1st started

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now staff in Montgomery Alabama on the BLVD are very unprofessional and when I asked for the corpora

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Warranty is bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the warranty Best buy offers especially since they make you buy the warranty again ..

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recomend this is really bad i even had to return it cause did not like it

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Waste of money for Bluetooth devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worthh it when it comes to Bluetooth devices!!

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Hopefully they will be helpful if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I will even bother if I have a problem my daughter wanted me to get this

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer needed item, so it was returned. Return process was easy

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great product to purchase geek squad protection

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very fast in trying to troubleshoot your issue

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The legend is much better. Small ear canals and a lousy fit.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Hurts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset hurts! It hurt my ear enough to have to take off.

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for choosing to share this feedback with us! It's crucial that headsets are comfortable, especially if you use them for an extended period of time in one sitting. I'm sorry to hear yours may not be. While it doesn't sound like anything is wrong with them to service them under our Geek Squad Product Replacement plan, you may consider exchanging them for a better pair under our Return & Exchange Promise if you are within the return and exchange period. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.

  • Amazing service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is always great to go to and ask for help or replace an item! Would definitely get it again for future products.

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Geek squad protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the protection plans with hopes of never needing it. Nice insurance

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend

  • Hi tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product. Had no issues with it so far. Good purchase

    This review is from 2-Year Geek Squad Product Replacement

    No, I would not recommend this to a friend

  • Warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and good quality and friendly service and it's always nice to have an extended warranty incase something was too happen

    This review is from 2-Year Geek Squad Product Replacement

    I would recommend this to a friend
Page 92, Showing 1,821-1,840 of 1,864 reviews
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