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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1852 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,852 reviews
  • Rated 5 out of 5 stars

    Geek squad service♡

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I needed help setting up my headset and we were unable to get it to connect to my phone, we dropped by Best Buy and were quickly and efficiently taken care of. Walked out smiling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replace and fix products quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years I’ve been telling people Best Buy is the best to buy products and no one can beat the price of their protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is definitely a must for any customers to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product replacement service that Best Buy offers because it covers my electronics at any given time of mishap. It is so worth it

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always super convenient to have a handy in a pinch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to get stuff exchanged or fixed in a hurry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added Security!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a world where mistakes happen and item go bad, it's great to have that added security. This product adds just that. Thanks Bestbuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Option!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this in the past for particularly vulnerable products - like headsets, electronics and it is well worth the price. When we needed to use it in the past, a replacement was given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agents!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable about product and helped us make our purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I have any issues with my device they are happy to resolve or replace it. As long as you have the whole package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has come through in the past, recommend purchasing if available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a no brainer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad option is a standard add on for almost every purchase at Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the added protection on electronics. It provides an added level of protection and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to have. Bought it for a Apple Pencil, and they replaced it at no additional cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't be too safe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two headsets for the guys to use in the shop - being used in the shop you can't be too careful - So I also purchased the protection plans for them - at $15 each, you can't beat that deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always my first goto when I have any problem .... always polite , knowledgeable, and most important professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used them in the past on a older tv. They are prompt and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy but if returning can only get store credit. The item purchased was broken and I wanted to trade for another but was not in store so I ordered another and went to return old as a trade but could not.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek squad is the very best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to replace my product after only a few months when the cord frayed, so easy to do and I didn’t even have to go through the manufacturer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really love the geek squad protection it especially when you can get accidental the ease of not having to worry about tech is quite a relief

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to always purchase Geek Squad protection for my products. Best Buy is the best when it comes to honoring replacements and support.

    I would recommend this to a friend