Customer Ratings & Reviews

I understand they won't replace if you lose it but wish you could get a refund or something for the geek squad. Lost a Bluetooth on jobsitw. Now out blue tooth and geek squad. My fault just wish I could transfer to a new head set. Won't be doing that again.

Why did they stop offering this for my plantronics 5220!?!?! IM SO UPSET OVER THIS "BEST BUY!!" I RETURNED MY OLD ONE TODAY SINCE IT WASNT WORKING RIGHT AND THE EMPLOYEE TOLD ME I WASNT ABLE TO REPURCHASE THE WARRANTY AND HE COULDNT RE-ISSUE IT!!!! WHY????!!!!! THATS GREAT SO WHEN THIS ONE BREAKS IM JUST SOL THANKS!!!! TOTAL BS BEST BUY!!!!! GUESS I'LL JUST HAVE TO SHOP SOMEWHERE ELSE FOR NOW ON THAT OFFERS WARRANTIES AND DOESNT SCREW OVER THEIR CUSTOMERS!!!!

i sweat alot, it hasn't died yet. and i love knowing i have the warranty

These people are the most uneducated people that I’ve met. They have no clue how to repair or educated enough to be able to repair anything. Only thing this warranty is good for it is to get a new one if it breaks. They will need to educate these people on how to fix and repair stuff. This is an excellent warranty if you just gonna change out the product for a new one.

I haven’t had to use this but it was activated before I even received my order so therefore about 10 days is cut off from my geek squad protection. Not cool. I may need those extra 10 days in the future. It was activated as soon as it shipped. Then it took almost 2 weeks for me to receive my product. Best Buy needs to do something about this.

I purchased a Nintendo switch for my son from your store with warranty. My wife and son was scheduled an appointment for 6/6/2020 to which she was given five(5) days she would have received the product but until this moment she’s still waiting can anyone give me an answer?

I never had to go back and use a Geek Squad service at all so I can't really wait

Estimated completion date was 11/25/2020. When I call the store I get the same recorded message. When I ask to speak to someone I'm told to call back. You had to know you would be jammed. Why didn't you add enough staff to handle the calls?

Paid for this every time when ear piece failed and all of a sudden stopped covering the ear piece i paid for warranty on

Worth the money if something goes wrong it’s replaced

Purchased Geek Squad protection on 4 phones. We experienced issues and Geek Squad sent me to contact Samsung. They wouldn't even attempt to diagnose the issue.

Disappointed with the product replacement. Does not cover when your device is lost. You are better off with not getting the protection plan for plantronics bluetooth device's.

Does not honor warranty for accidental damage as associate “Sam” assures me this was covered at purchase

Bought this and couple of months later it was on recall. Now can’t remember if they sent me my money back or they sent a new Wi-Fi box

Tried to get them to come out during Covid want a refund? Have many devices thought them not working properly.

I didn’t like that I bought a 2 year warranty and then when I take product back .. I need to re buy that warranty again .. not happy @ all

Never found use for it for my power bank and they couldn’t refund me so I wouldn’t recommend this

Does not honor warranty for accidental damage as advertised

I never had to use it but i feel safe know i have it

I hope if needed they will be helpful I'm not sure they will be but my daughter suggested getting this