Customer Ratings & Reviews

I have had to use this twice and it was seamless and stressless.

Best Buy and Geek Squad are awesome!!! It is so easy to do business with them!

Excellent service they were so helpful they gave a replacement

Perfect tablet for kids my nefews have so many activities to do . Definitely better than the first generation were you really couldnt play vedio games and this version you can.

I purchased this warranty to go with my new tablet. My husband has the same tablet and he hasn't had any problems with it but when I purchased my tablet I wanted to have the coverage on it.

great buy worth the price. no problems at all at this time

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

I bought a 2 year protection plan in aug 2019 for $39.99. Just fulfilled that plan as they just replaced a kindle with a shattered screen. They said it was cheaper to replace then send off to fix it. Great! We got a brand new kindle for $45 essentially. Bought this new 2 year plan to go with the new kindle as they other plan was considered "fullfilled." The 2 year plan has now gone up to $49.99.

Awesome. Everyone needs to make sure they get there warranty.

Excellent services helpful and understanding. Issue was solved in a minute

I bought a Samsung tablet with a Geek Squad warranty, one day it accidentally fell into the water, it stopped working. I made the claim through Geek Squad and in a few days they solved it, refunding me all the money for the product I had purchased

I was looking for an affordable devise for my husband for his online books, and a e-reader kindle seemed a little too expensive for the size. So this was my next best option. And it is great, since it's only for reading, it works smoothly.

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

Good to know that I can get protection on my items

Apple tablet took no time and picked up the same day love it

I love their protection plan!!! It has served me well. My son trnds to drop our tablets from time to time. They are always friendly. When they have to send it off and it cant be fixed I get a gift card that is usually worth more than i orginally paid.

Have not had to use this service yet.but glad i have it just incase.

Aleays ready to work out and issue or doubts excelent custumer service.

Great buy as it always gives me assurance when i purchase.

Best decision I ever made. The installation of my new laptop necesitated calls to the GEEK Squad. Each representative I spoke with was thoroughly knowledgeable and knew exactly what to advise me to do, immediately.