Customer Ratings & Reviews

I feel like the protection plan could be longer. I will settle for the one I have for now.

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

I recently found out this is a send away service program. Thought it was replacement.

And had much do use it for so don’t really know everything’s been doing fine

I used to shop at best buy all the time and get the extended warranty, I stopped doing that when they would "fix" the products, aside from doing a poor job, they would not do exchanges, that changed a couple years ago, and now they are back to "fixing" and still doing a terrible job of it. You can't get ahold of them, and there no updates, so don't waste your time or money, go somewhere else and buy it.

I always get protection plans on my electronics and this was very cost efficient. Worth buying.

So the first year is factory one year warranty. So they sometimes wont touch it that first year. So you paid for a year you cant use. Then after the second year your tv is obsolete. So it doesn't matter. If your screen starts going bad like mine did, you have best buy come over and instead of replacing the tv, no they order a screen to replace the old one. The of course time the shipping to kill the rest of the time you have remaining on your warranty and finally install the screen on this tv, and enjoy! Any issues call us within the 2 weeks you have left on your warranty. Guess what? My tv is burning out again.

A valuable insurance plan to buy for when you buy electronics from Best Buy.

I paid for the Geek squad and than I find out I had to pay extra because the service I needed was not covered.

Useful if you can get sn appointment. Parts unavailable.l

Just knowing I have protection on my merchandise brings me peace of mind.

I at least got a refund for my product considering to broke on me so easily

Replacement phone 2 times, then no more. They dont tell you that

Don't trust Geek Squad, but always get the warranty.

I gave this score because I haven’t used it so I don’t know how the service is.

I have dealt with many protection plans but this one if you use it and they replace your product they tell you that you have to purchase a new one to cover the new product even though you paid for a year and used it say the first 2 months Best Buy does not want to transfer the remaking plan over.

Haven't used this service yet but better to be safe than sorry.

Right now have to wait it's to early to see if this really works.

great and quick response and rapid fix. They ship it back to your house.

I've had to call 4 times. Each time I was guided through and problem fixed.