Customer Ratings & Reviews

I get the replacement service on my major purchases and the only time i need a replacement the staff were great and i got a new device

The Geek Squad staff in person and on the phone have always been efficient, curteous and of great help when needed in the past and I have no doubt they will do the same if needed on this new item I purchased. The only issue I have is with the manner of how they are managed in the store. In the Boynton Beach store there's always chaos at the Geek counter. There's no line for people with appointments nor a line for those without appointmens who just have a quick question. There's no way to check in if you do have an appointment thus you have to wait on a long line which is ludicrous and makes the appointment concept mote.

The Grand Island Nebraska Geek Squard members have been knowledgeable and helpful on using and repairing the low quality products. Buy the insurance as you will need it.

Great tablet for kids can monitor them for safe and secure usage def recommend to the kids only making a review to see if I win that 400 bucks they said if I wrote a review lol

I am pretty technical so I didnt utilize them for set up, but it is nice to have the peace of mind should something happen. For around 100 bucks, I think its silly not to get it being that the computer approaches $1000. Will update review if and when I need to use the service.

Great buy as it always gives me assurance when i purchase.

No hassle replacement under the warranty no questions asked

I was taken care with a new warranty extended plan for a new device. Manager on duty was very helpful and professional

They were super helpful with the broken tablet we had. Explained everything perfectly. Had to get a new tablet and made sure to get the protection again.

Haven't had to use these guys yet but I've used them before and they are great overall definitely worth buying

Great warranty..great customer service and attitude

The Geek Squad at the Lake Jackson store have been very patient & helpful correcting problems with our laptops & tablet. The problems ranged from virus corrupted operating systems, to operator errors. They were friendly, professional, & made timely repairs.

Great services. awesome agents! would def recommend

Geek squad is awesome! They have all The necessary information to get you back up and going

needed to purchase protection because the gift was for my grandchild and would like to make sure if anything happened to it. it was covered

Servicio increíble, agradecida con su servicio siempre.

I always put this plan on any item that cost ove a hundred dollars. I hav had to use this plan before. Best Buy has always been very helpful in any return or exchange that I have had to make.

I have not had any problems since. I had even gifted my kids this tablet as I gotten another for my own personal use. They love it. Easy to use for them as well. No Geek Squad use for this product.

The agents are super helpful and they were amazing

Was great! Saved me a lot of money when an accident happened.