Customer Ratings & Reviews

You can't beat Geek Squad for the price. Never had a problem with them and they're easy to deal with.

As a long time Best Buy customer I have found that having Geek Squad to rely on is essential.

Haven’t used the service yet. Bt I heard good things about it

Service has been good and adequate for me. I am not a technical person so I rely on the service.

I have not actually used this service yet better safe then sorry.

So far so good. The only time anything seems to break is when we don't have protection...

I hope I never have to use it however, it’s good to have.

i purchased the protection for it have not used as of yet

Good price I bought it as a gift for my son hope he enjoys

Overall not to happy with this purchase. The basics behind this is if the device can power on then they will work on it but if not then they will offer you an "express replacement" at a preset amount (not ran with current pricing) which in my case was 50 dollars more than the current pricing. In the end it's left to the geek squad's discretion what they do with your device and even though this protection promises a 1 time replacement battery (which is what i wanted) it is not as freely given as advertised,

Great product and I will definitely recommend to other people

Very likely will never buy electronics from best buy again.

I got hosed without the warranty on a previous tablet. Use it for work and it got dropped and the screen cracked. out of 90 day factory coverage and woudn't replace, couldn't repair. Had to buy another. Got the coverage and a better protective case this time

The GS set everything up and answered all questions quickly.

Definitely needed to take that , since I was buying a surface

I wish I didn't have to pay for help with an item But I definately need the virus protection

Geek squad reviewed my problematic device and told me that it would be replaced with a reconditioned one but they needed to send it in. Came back 2 weeks later and the device had battery replaced . No improvement. Geek squad then replaced the unit.. wasted one month of time.

geek squad is the best technology solution for all devices

Geek squad hasnt had to help me with my purchase as of yet

It’s a nice product to purchase for anyone, good to buy