Customer Ratings & Reviews

Love it! ❤️ Bought it for Christmas for my wife, I use it so the time though. It's everything we thought it would be an bs then some! Would buy it again, definitely! World change just 1 thing, would not a screen protector! Buying 1 asap!

great buy worth the price. no problems at all at this time

Awesome. Everyone needs to make sure they get there warranty.

Grandson dropped and cracked screen and it was problem free hassle to replace walked in with damaged one and left out of store with brand new device in box,now that's a great warranty and grandson is happy

Just perfect, they don’t make it hard if they see is not gonna work they just exchange the product Geek squad is just perfect , and very friendly and kind, GREAT INSURANCE

I had to return my first purchase of the i7 Surface Pro 4, and while we were talking, the Geek Squad fellow told me that if you don't buy Geek Squad for any other product, buy it for this one because if it breaks, there is nothing that Geek Squad can do to fix it, you will just get a "like-new" one from Microsoft. Very happy with the purchase, and very worth it to spend the extra cash to guarantee my device for an extra 1 year.

The geek squad answered a hard question I had before I purchased a galaxy s6 lite, a memory card using a exFAT format works when using extremely large files, even when connected to a tv using DEX for videos.

I’ve never really had anything broken just yet to where they would have to fix it. But, on the other hand. There was a time where I would purchase something and if it stopped working or wasn’t charging like it’s suppose to. It would get exchanged out no questions asked. Best Buy is always helping customers out from my experience.

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

Its a little expensive but its good to know if you have a problem there somewhere to get help. It would be nice if you didn't have to repurchase it once its used to replace the tablet. It would be nice if you could get it at half off if you have to replace it.

I haven't personally had to use this service yet but I have been told that this service is amazing and fixes an issue relatively fast

Geek Squad is always the best. They make sure that you are happy before you leave the store.

Apple tablet took no time and picked up the same day love it

GET THIS!!! ESPECIALLY IF YOURE CLUMSY OR HAVE KIDS LOL. I PURCHASED THIS WITH MY MICROSOFT SURFACE PRO 7 AND MY SON BROKE MY LAPTOP LITERALLY A WEEK BEFORE MY WARRANTY EXPIRED, TURNS OUT THEY CANT REPLACE THE SCREEN ON MY LAPTOP SO I ENDED UP GETTING A WHOLE NEW MONITOR!!

The 2-Year Accidental Geek Squad Protection Is Definitely a Must To Have. In case of any unfortunate accidents with your merchandise and/or products in which you purchase from Best Buy you should not leave without FIRST purchasing the 2-Year Accidental Protection Plan. Believe me it will save you money, just in case something happens to your items.

Aleays ready to work out and issue or doubts excelent custumer service.

Once again, Geek Squad never disappoints! When my tablet broke! We sent it in to get repaired, it was not repairable so we got a refund towards a new tablet! Awesome service!

The protection although I have not had to use of the most recent purchase has always been exceptional. when using the coverage in the past, I have been satisfied with the product replacement

Bought one for a family member. They liked it so much. I tried it. I liked it so much. I bought another