Customer Ratings & Reviews

I didn’t keep the item but I diffidently would get geek squad an new purchase

I would probably rate this protection higher, but I've only had the refrigerator for a month

Manufacture gives 1year, extended it 2 more and is now coverd with better coverage that does not take as long If a problem accure. I will have someone come out to me rather then me send it out.

I came in to buy an storage device for my console the employee said it would fit and it didn’t, I was able to go back and exchange it but I made two trips instead of one.

I am very displease with the service and process of how Geek Squad protection plan is handling a simple task to schedule a repair for my AC. I called Aug. 31st and was on hold for a very long time, so I decided to go online and speak with someone through the chat. James is the agent, I spoke to that day and scheduled for Sept 2nd @ 7am for the repair. The day of Sept 2nd we waited till 8am and no show. I called via phone line and again… waiting and waiting to speak with someone and nothing.  Again, I went online and Bradley the 2nd agent, I spoke to regarding my issue and according to him I had no scheduled appointment. After, speaking to him for a while, he says that to schedule an appointment I have to call via phone! Why, didn’t the 1st agent I spoke to, let me know of this! So, we called again and supposedly there’s no appointments available now around my zip code! So this agent says, that they will call me to schedule an appointment.  Guess, what I receive through email? Says that I canceled the 1st appointment order #71000802, which I did not and a 2nd email stating that my 2nd appointment order #71001139 is no longer scheduled!! Can someone please, just help me out and have someone come out to fix my AC!!

Read the fine print, you will get a store credit and if they do not have the item in stock you are stuck with a useless store credit.

the item made by ge is only for 350sq ft Noticed this item does not cool very good very slow to compresor to cool that’s why i returned product

It's hit and miss with Geek Squad. Some are very helpful, and sometimes when I call in for help they do much to help.

Was told that I had to use manufacturer warranty first. Then why does sales slip state 2025?

Did not use just seen I purchased this I forgot for what but I usually don’t use geek squad

Have not needed to use so far so not sure how to review it

What a bunch of crap. Purchased an air conditioner on 5/23/21. Now it makes a loud racket when running. Tried to get service. The person I did get ahold of was scheduling an appointment had me on hold for a good 20 minutes. He never got back on line. Last purchase at Best Buy and I plan on telling everyone I meet their service sucks.

This 2 Year Standard Geek Squad Protection is very misleading. It's really for 1 year. I purchased this for my GE AC unit, thinking that it would cover me after the 1 year warranty manufacturer, only to find out from Best Buy that this offer had expired since the 2 year starts on the day of AC purchase. This is not what they advertise and it is a scam.

Bought for my 3-in-1 portable AC unit. Havent had to use it yet.

If i could give this zero stars, I would. The window kit was missing and Best Buy and Frididare were no help whatsoever. It's loud, it doesn't keep the room cool - useless. Now i can't even return it and it hasn't even been a month. I am absolutely disgusted with this product and the lack of service that i paid for and never got.

I don’t know which item have geek squad protection but they still nice

You never know when you need this. So get it and live with the cost for peace of mind.

I was over charged. Contacted customer service and they cut a check a month ago. March 30 April 27 no check.

Tech started to argue with me because he heard my dogs at door and yelled put them away or I’m not coming in. He had just rang the doorbell! Give me a minute please! Then he said the mounting rack was missing a piece when it didn’t. Didn’t mount the cables on the wall.

I knew if I didn’t get this I’d have product problems!