Customer Ratings & Reviews

The workers do an amazing job fixing products when they break

Professional , knowledgeable and happy to help I trust them and they are there when I need them

Love knowing my stuff is protected by professionals who have always taken care of my stuff quickly and efficiently

At times, the Geek Squad protection plan is a great extended warranty. No hassle return policy

If you end up needing to use the geek squad protection for an item you purchased it is definitely worth the money.

You must always but geek squad. I've not yet had to use it. I know that when I do need it I will not be disappointed.

I purchased my air conditioner on April 12 of 2023. The unit had a 1 year warranty. I also purchased the Geek Squad 2 year extended warranty which says they cover your product AFTER the manufacture warranty. Now i come home today and my ac has stopped working i called to get it warrantied and am told i no longer have a warranty that it expired in April of 2025. I informed them they were wrong then they tell me the first year of my extended warranty runs concurrent with the manufacture warranty. So now they are refusing to honor what is written on their website. I have taken screen shots of what is on there and will be reaching out to an attorney to get this fixed since this is a deceptive practice.

Life happens, and when it does, you’ll be happy you got the Geek Squad Warranty! Always Get Geek Squad!

Life happens, and when it does, you’ll be happy you got the Geek Squad Warranty! Always Get Geek Squad!

Always helpful people, I wouldn’t recommend anyone else.

I always purchase a protection when I make a major purchase. Geek squad protection has always provided the repairs I’ve needed. Very friendly and convenient.

its awesome and feel safe with this protection plan... i recomend paying extra

They're awesome great on time and and downright ready to fix and help in any way they can they pulled my butt out of a lot of trouble with my computer's love the geek

For any product that is worth more than 200$ I always put insurance on it. You never know what may happen and geek squad is the way to go if you need your items to be covered.

Recommended for any electrical appliances, never had issues claiming protection.

I like having the security of knowing if something happens to my purchase, the Geek Squad has my back. (I hope I never actually need to use the coverage...so far, so good.)

I was afraid the item I receive may be not working as I've seen in the reviews. Not sure it was during delivery or what. After setting up, I noticed the AC mode air isn't what it should be - it works like a fan. I had it on for 45mins to see if it cools the room - it's not hot yet so it should have made the room cold. Best Buy won't let me return it and send a replacement bc I passed the return date - I contacted them less than 30 days - I wasn't aware I only had 2 weeks. I didn't set up the AC immediately bc it was still good weather. I wanted to test it before 30 days was up. I'm sorry but this is so wrong. They want me to contact manufacturer to have them review even though I purchased Geek Squad... Also, the item received was 10,000 BTU, not 14,000 BTU. False advertisement

Very good, no problems so far will use this again,

Did not end up using it but it is smart to have insurance if the item breaks down with in the protection period.

We use this almost every day and are more then happy with it. It does a great job on all fruits and vegetables