Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1016 reviews
(1,016 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use someone else besides the geek squad. They have a bad attitude, managers never call back and they put you in these automated phone cues forever.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Won't help with ac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great friendly could use more local support they won't come to my house to look at my air-conditioning unit I purchased last your. I am 5foot2 130 lbs there is no way I can more this down a flight of stairs and load it in a car...
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cold but leaks water if left on for week and feel shouldn't hand to babysit
I would recommend this to a friendRated 1 out of 5 stars
Not told wasn't useable on all purchases
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, not too impressed with the Geek Squad Protection. Purchased a Kitchenaid stove and with it the extra service. When I needed service - guess what? Had to contact Kitchenaid directly to schedule the service myself and provide my purchase documents for proof of purchase myself. Needless to say I did not renew.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get service completed Requested a supervisor booking me out 1 month After being back and forth services suck Never ever had an issue till now
No, I would not recommend this to a friendRated 1 out of 5 stars
Honor your warranties
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not honor them. I am within warrenty and they had me leave message after message to ge who never calls you back. Its a rip off and now i swelter after paying 600 to buy this product. 1 year later.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t even waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless to purchase this for an air conditioner when you have to buy a whole new unit and wait 2 months to be refunded!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled my subscription due to the lack of big items purchased like washer of refrigerator
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
1-800- Contract Geek Squad Suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited for agent for three hours to assist install a software that came with Laptop. When I finally connected he was not able to install software and refer me back to best buy.. besides the fact that I had a hard time understanding his English
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I apologize for the incredibly long wait and inconvenience. I would be frustrated as well to have it end like that. Please let us know if you need any assistance setting up an appointment in the store or getting ahold of them.
Rated 1 out of 5 stars
Told no service in NYC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Money grab and referee to manufacture to service product. Why would I pay for protection if you’re going to send me to the manufacture.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what it used to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection plan is a must for expensive products, but it’s definitely not what it used to be. Especially when they took off the renewal option for their protection plans. Do not get if you don’t have to.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unnecessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have any need to use it so I’m rating off necessity and usage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Run away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time. No help at all. Hirable experience never again and ever do shopping this store ever!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Its geek squad protection what do you expect?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what to say about it except it should be included with all purchases instead of having to pay for it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.juicer purchased does not work without leaving much veggie or fruit debris in machine. It causes a waste of good nutrition
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item I purchased had a 5 year warranty unnecessary production big hassle to get appt
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suck suck suck s uck .....dont get it..... i mean it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke and they said they couldn’t fix it or give a new one. Wasted money on the warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this protection for my AC portable Insignia and it really didn't help me at all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Likef it but it didnt cin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It awful it dud cone!!!!!!!!!!! !!!!!!!!!! !!!!!!!!
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.