Customer Ratings & Reviews

Having done all of the necessary research and finally deciding on the C4, I expected to be happy with a great picture. I was not. I was astounded with the sharpest and most colorful panel I have ever seen. Seeing a demo of an OLED panel on a LED/QLED panel is worthless. It can look pretty, but you have no idea what you are missing by not seeing it on a OLED. I also use my C4 as a PC monitor for gaming. It has a fantastic refresh rate and gaming is flawless. Finally, the ATMOS speakers are perfect. The 2+2 setup delivers powerful sound that is crisp and clear. I am so happy with this purchase I cannot give the TV enough stars.

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

expensive for the item bought, I dont know why they want me to write at least 5o words, when 5 did it, so I had to write this extra meaninless information to meet their quota!

I have a pricey 65" LG tv I bought in 2020 with a defective screen. So I called our warranty/Geek Squad not even a week ago to set up an appointment for them come look at our tv and was given their soonest day on Nov 2nd 2023 to see if it was fixable or if would cost more trying to fix it. Brian from Geek Squad reached out to me today and opted for us to have him come today or just wait for our original appt on November 2. I was happy to oblige him today. Brian showed up exactly on the time he gave me today and had the problem solved quickly and communicated everything to me very well. Economically it was too costly to fix so he gave me the number to the Geek Squad warranty dept to call for the full credit I paid for the tv I bought in 2020 and his work order number and said they'd handle it from there. Brian was a SUPER NICE GUY! I then called the Geek Squad/warranty division after he left and the man I spoke to via the number Brian gave me was just as pleasant, funny, and very helpful. I was given the options to order a new tv over the phone with full credit or ask for a full store credit and go to Best Buy myself and pick out a new tv there. I decided to upgrade and I ordered a new tv through my phone call with him plus another 5 year warranty. He supplied me with the same discounts that I got in 2020. So now I have a new bigger LG Tv arriving on November 2nd which was actually the date they were supposed come look at my tv to diagnose it. And I only had to come out of pocket of $42 for everything. I DREAD calling people because they are usually rushful, leave me on hold forever, and very pushy for people to buy something much more expensive and won't take no for an answer so I have to get rude after they asked me for the 50th time and tell them to shut it. None of that happened. I was pleasantly surprised.

My television died and this warranty bought the newer version of my latest television. You must get the warranty from BB with their products!

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

Although we ended up not needing Geek Squad to mount the new TV we bought from Best Buy, I wanted to share some appreciation for the tech who initially came out to do the job. He was extremely friendly and knowledgable, and gave me a really valuable recommendation on the type of screen size that was right for our living room. I ended up exhanging the original TV I bought for a different TV, which turned out to be a much better fit for the room — just as he predicted. Really appreciated his insight and am planning to use Geek Squad in the future.

With a tv that didn’t fit in my car, they helped dearly with getting the return pushed back out (has to be rechecked by tech) and put it on hold til I could come back for my open box purchase! They, the first gentleman I spoke to on the phone to make the purchase & the whole best buy team at the location I visited helped amazingly!!!

Your crazy if you spend money for a nice tv or other items and do not protect it! The Geek squad is the way to go!

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

Excellent service I will bring all my electronics or anything I need fixing to The Geek Squad

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

I recently purchased a 2-year Geek Squad service plan for my TV, and it has been one of the best decisions I've made. The level of service and peace of mind that comes with this plan is truly unparalleled.From the moment I signed up, the Geek Squad team has been incredibly responsive and professional. They made setting up my new TV a breeze, handling everything from the installation to ensuring all my settings were optimized for the best viewing experience. They even took the time to walk me through all the features, so I knew exactly how to get the most out of my TV.What really sets this service apart is the ongoing support. Anytime I've had a question or needed assistance, Geek Squad has been just a phone call away, and they always provide fast, friendly, and knowledgeable help. Knowing that I have two years of this top-notch service gives me complete confidence that my TV is protected and that I'll have support whenever I need it.Whether it's a minor issue or a more significant concern, I can trust Geek Squad to handle it efficiently and effectively. The service is absolutely worth the investment, and I would highly recommend it to anyone looking for worry-free protection for their electronics. This service plan is an absolute must-have, especially for a high-value item like a TV. Five stars all the way!

I purchased the 2-year Standard Geek Squad Protection for the Pioneer - 50" Class LED 4K UHD Smart Xumo TV that I bought as a gift for my son's birthday.

Geek Squad did a great job setting up my MacBook Air and making sure everything was running smoothly. The technician was knowledgeable and polite, and I felt confident my device was in good hands. The only downside was the wait time for my appointment, but once they arrived, the service was excellent. Overall, a reliable option if you want professional tech support

The exprienece with geek squad was very good they were prompt and listened to my query and provide the solution

I got my Vizio TV four $100 because of my rewards I got such a good deal on the TV that I was able to buy a Vizio sound bar I have a 55 inch Vizio TV in my living room and it’s so nice I thought I would get one for my bedroom. Thank you Best Buy I appreciate all you do for the community.

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

Geek Squad was very helpful in-store helping me find what I needed. I ended up taking their advice and went with the 65 inch Q750G and I love it!

Peace of mind insurance. I hope to never have to use it. If I do I hope they deliver as promised. Rating is based on future promises. Seemed realistically positive.