Customer Ratings & Reviews

I have had no issues with Geek Squad in the past. maybe just the wait time to see a tech.

I'm always impressed with the knowledge and recommendations from the Geeks!

Worth the price. I take care of my stuff but you just never know.

Great to have a warranty beyond the basic one . Price was good.

Excellent price for 5 years of protection against any situation

I normally do not purchase extended protection for my own electronics, but since my purchase was a gift to someone, I wanted to ensure the recipient would not have to spend any money out of HER own pocket on MY gift if any issues arose. I guess you could call it peace-of-mind for both of us.

good item , but after years now i can not use wifi and have to replaces it.

I would highly recommend purchasing the geek squad protection. Especially when purchasing open box products. Any issues you have with the product they will take care of with no hassle

Gives me the peace of mind just in case something were to happen

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

Geek squad helps you rest assured when making high dollar purchases.

Amazing protection life saver for everyday life. Choose me for the 400

Haven’t had any problems as of yet. But definitely recommend the service

5-Year Standard Geek Squad Protection Overall rating* Excellent

I have purchased my last four televisions from Best Buy because of the geek squad protection. The very first time I had an issue they replaced my TV. No questions asked.

Have never had to use this but appreciate i purchsed for peace of mind.

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

In my instance, it was a lifesaver because I had a problem with my tv. The geek squad came immediately & exchanged it. I was wonderfully pleased. Initially i was hesitant because i nave 3 other Samsungs & never had a problem. It was the best decision.

You can't beat a 5 year protection program as good as this!

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.