Customer Ratings & Reviews

Customer service was great, first tv was broken that arrived. Replaced it the next day

Geek squad folks were great to work with. The protection plans offered by Geek Squad are a must. Selext the longest protection plan offered for your purchase.

They really set up my entertainment equipment very professionally and quickly too.

I got the 42” to use as a PC monitor and its been excellent. Blows away every other monitor I’ve used in the past and the added versatility is a nice value add. I’ve had no problem with the auto adjusting brightness limiter and don’t mind having to turn the TV on first (as opposed to how monitors will just wake from sleep), but YMMV.

I love geek squad. They answer all my questions and are very professional.i

Definitely glad i purchased the geek squad coverage

Smart purchase. Why not buy a warranty for a new tv

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

Get one. Had a Sharp TV several years ago. It started to die about 2 months before my extended warranty expired. Best Buy sent a technician to my home and when he found that he couldn't replace a defective part, BB refunded my original purchase price and even prorated what was left on the warranty.

Havent needed this for anything i own but im definitely glad i have them as potential help for when and if s problem arises. Either way i have used them for non purchased items and they always do great work. Id definitely use them for electronics in the future anytime

They help me with the microwave installation, super great polite personnel

I bought my LG CX TV from Best Buy solely because they offer this protection plan. They are the only warranty/protection plan out there that I know of that covers screen burn in. I have always wanted to get an OLED TV but was always afraid of burn in. With this protection plan, I was able to safely take the leap and boy am I happy I did so. If you're in the market for an OLED TV, don't even think about it, get this protection.

I bought my LG CX TV from Best Buy solely because they offer this protection plan. They are the only warranty/protection plan out there that I know of that covers screen burn in. I have always wanted to get an OLED TV but was always afraid of burn in. With this protection plan, I was able to safely take the leap and boy am I happy I did so. If you're in the market for an OLED TV, don't even think about it, get this protection.

I always get the warranty package!!! Highly recommend! I had my previous TV from Best Buy and it went out after only 18 months. Best Buy replaced it and reinstalled the new one at NO Charge!

I bought a television over 4 years ago, Had to take it back because it was malfunctioning. Customers, anytime your purchase an electronic item from BestBuy, always, always, always purchase the extended warranty with the Geek Squad! Indeed it the best investment ever. They truly stand by their word! They refunded my money since they weren’t able to fix the television and I bought a brand new updated one with better features!

The tech was very friendly and very helpful. Wish more places were the same.

Geek squad has some of the best protection for customers. They’re one of the few businesses left that doesn’t treat their customer’s insurance/protection coverage like it’s a personal inconvenience to them, or operate it like a scam and not actually protect your purchase when you try to get them to honor it. I don’t usually opt for “protection” because it is usually a scam. I do at Best Buy though, because they’re known for actually honoring their protection agreements.

They need no staff to assist customers more faster

great deal will buy again best buy had everything we needed for the office

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!