Customer Ratings & Reviews

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

like this one. set it up just fine. hope this tv lasts.

Doesn't matter what the issue is, Best Buy is always there to fix it or replace the item. I got this with my mom's Samsung TV and there was a dark cloud spot on the screen. Samsung refused to fix it it. They said it was "tolerable for them." I called Best Buy and emailed them the pictures. They told me to bring the TV in and they exchanged it.

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

Im glad i got the geek squad protection im not the best with technology.

Equipment or Appliance extended is my warm blanket of security. Anything goes wrong...Best Buy will make it right. Geek Squad always helpful...being an older person it's nice that while I don't know much the individual(s) behind the GEEK desk have always been patient. Warm blanket & Kindness...doesn't get much better than that! :)

They always give great customer service. Always greet you with a smile n work hard on getting thing fixed

WE discovered after unboxing the 75 inch television, that there was an internal flaw....the screen did not show! When I called, the gentleman said a replacement television would be sent out and the flawed one would be picked up....and it was within 3 days!!!

Had to replace my other tv I bought from Best Buy and I bought the 5 year warranty and it’s great to have so you can use that replacement to get another tv!

Hopefully I never have to use my geek squad protection, but I have peace of mind knowing it's there if I ever need it! I've been shopping at Best Buy as long as I can remember and they've always treated me good!

I think this is on my sound bar and hopefully I will never have to use it but glad to have peace of mind knowing if I do I can bring it in and they will take care of it.

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

Not one for much with warranties because they always seem to have so many terms. This warranty provided by the Geek Squad seems like the real deal a no worry warranty backed by Best Buy. I used this warranty in the past and was happy with the service

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

Very convenient. Gives you piece of mind. It’s a good investment.

I’m always add Geek Squad Service as you will always be taken care of by friendly agents. You get what you pay for.

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

Definitely need to have the two-year plan with geek squad. It gives you peace of mind.

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

I want this plan geek squad it will work for my tv glad I purchase it with no worries