Customer Ratings & Reviews

I always purchase Geek Squad Protection. I recently set up a repair appointment. 3 days later, geek squad came to my house, couldn't repair and issued a brand new replacement within 2 days. Always get the plan. It provides reassurance, even if never used.

For approx. $20, you are fully covered just in case there are problems with the Geek Squad......

Havnt had to use them yet so cant complain a good concept though

For $50 you can have peace of my mind with a 5 year protection plan to cover your TV from anykind of problems. When you spend $250 for the TV you want to make sure you are covered if anything happens.

The agents arrived right on time. Installed my new wall bracket and tv!! Totally recommend buying the 5 year contract. My old tv went out 4 years 11 months into the contract and the replacement was a total upgrade!!

I purchase protection on most items. It has come in handy on TVs as they don’t last like the used to. Useful in smaller items as my son can be rough on tablets and game controllers at times.

Have not had to use it yet but looking forward to using it when I have to

The best option you can get. A lot of other places have similar options but Best Buy is by far the best choice.

geek squad has been extremely helpful and have been very patient with me. they’ll 100% get the job done

I don't always purchase extended warranties, but felt it was necessary with this purchase of a tv and the cost. Gives me a sense of peace knowing that I am protected for 5 years.

The TV mounting service was atrocious and delivery was abysmal. As long as geeksquad commits to their warranty service if I ever need them in 5 years, I might recommend this service.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

The Geek Squad has been there for me when I needed them and solved my problems quickly. They were so easy to talk to and provided info that explained everything. I will continue to use them.

When you buy a TV or and appliances you need the five year warranty deals for just in case

The representative offered it and explains why should i get it but did not push me for it.

Had to add the protection plan on my TV. There was no question or doubt about it

Added this service to my open box 65 inch 8K Samsung TV. So far the product exceeds all expectations!

Great price for great features. Exceptional value

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

Haven’t needed it yet on this item, but have used them before and there number one!!!