Customer Ratings & Reviews

So far after 2 + months there has been no need for Geek Squad service.

Purchase protections plans selectively. When I've had an issue replacement easy.

Having this warranty with Best Buy gives a great weight off your shoulders. The customer service and help alone is worth it.

I like the Geek Squad . Great product that met my needs.

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

Did not have the Geek squad hang my TV. Did it myself.

Very polite and helpful. No problem on picking up the other tv.

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!

Usually, I never get the extended warranties, but in today's age of electronics, its a sound investment.

Love his TV works great and great price and service plan

I haven't needed to contact the geek squad yet, but having the coverage at a very good price is comforting.

Terrific install Arrived on time, very professional Highly recommend

I'll tell the world. I have been super satisfied with Bestbuy, in And out the store. Even customers satisfaction over the phone. I even have excellent customer satisfaction with carry out. Thanks Bestbuy far all you and your management team do to have Great customer service. from. hitemwiththelove.

Great service came and in a timely manner it was easy to set up and appointment and I didn’t have to wait along time to get one. Once arrived was very respectful tried to fix my tv and saw he could T and instantly put in for me to get a gift card to replace it. I went and picked out my new tv the next day

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

When getting a new TV definitely get their geek squad protection. They come to you if there’s any problems.

Great website to order from and had no issues buying or picking up. Also have had no issues setting up myself.

Normally I do not purchase extended warranties, but after a recent storm I had a need to buy a new TV. After listening to everything that this warranty covers I found it to be a good cost effective thing to buy. If I had this on the TV that I had to replace, I would not have had to buy a new TV.

Good expalanation for necessity of protection plan.

These warranties are 100% worth the money! I bought a Sony A9G in 11/2020 and it died 11/2022, because of the warranty Best Buy gave me $1800 for the A9G, $100 less than I paid 2 years ago, plus I got to keep my A9G despite its pixel issue. I put the money towards the A95K and bought another 5 year warranty! If you spend $2000+ on a tv, it’s worth it.