Customer Ratings & Reviews

Always a win with geek squad. They ensure i am all set.

Such peace of mind knowing my son's tv is covered incase something happens

Never know when you need an expert. I am so glad to have them on call.

I hope I don’t have to use this warranty but it was worth the money to give me peace of mind.

No issues my TV broke down and right away replaced for the other one I'm absolutely recommend this plan for everybody

Love the help they offer. They are always friendly and very helpful with all your needs. So if you need help don’t be afraid to let them know you are not computer savvy lol.

Great purchase! Geek Squad is always there to help with my questions. Definitely recommend getting!

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

I haven't had to use this service yet. I am glad I bought it though to protect my purchase. for the price it is definitely worth it with kids and dogs running around.

A need!! This plan will help from buying a new tv when something is wrong with it. I am glad I purchased it.

I bought the five year protection plan because of the size and price of the tv.

Great deal to protect my 55”TV. I got the tv at a great price so I thought I’d add the 5 year service plan too.

I haven’t had to use it and hope I don’t, but very glad to have it just in case!

I have not had to use Geek squad but have in past years. I love them. They really take care of your product.

What can I say...the geek squad is the best at what they do and knowing I have this protection is peace of mind.

Always get on high dollar electronics. Have not used for this product but have used in the past and is simple to use

the service was great. timely the store personal were very helpful. Love it.

The agent helped us with our new TV having a scratch on the screen and with no problem had a new TV in our home within days!

so far i havent needed to use this service but ive heard pretty good things about the service already

Most have so far best warranty store has happy peace of mind