Customer Ratings & Reviews

The geek squad is always important to me because I am technically challenged. I have it on almost everything i purchase from Best Buy.

Geek Squad is great, making an appt is not easy and it was canceled twice, there is no way to just get a new appt time, also language barrier is a problem. But actual techs were prompt, knowledgeable, helpful, thanks to Paul and company!

I bought the 5 year protection plan and hope I never have to use it for my Sony tv but just in case the geek squad protection plan is as good as it gets from Best Buy.

Gives you the piece of mind in case something goes wrong.

Great protection plans. Affordable and I hope that I don't need to use the service. Keep up the great customer service. Much appreciated. Tricia D.

I had no problem getting 5-year protection via phone. The individual was so helpful, attentive and answered all of our questions. It was the easiest purchase ever. Thank you

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

Easy exchange for my damaged Samsung OLED 77'. Thank you!

Excellent service with timing delivery door to door

Dunno what to say here. I didnt even take it outta the box

Purchased for an LG CX 65”. An absolute must for OLED tvs. Had to swap the tv out 3 times and each time was a breeze for the manufacture warranty. Have talked with geek squad multiple times and they assure if i have any future problems, it’ll be just the same.

Haven’t used it yet! Hope I never have to but good to have

Geek Squad product protection plans are a MUST! It's great having the this plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

love the tv! has been working perfectly since i got my hands on it

When I bought a new 55" TV I got this 5 year protection plan because it was offered at a good price (and included delivery and setup) and because my 2011 TV (same price range TV) went out after only 4 years..and on which I did not have a protection plan. So far I have not had to use my protection plan but better to be safe than sorry.

Great tv, picture and colors are flawless. Would definitely buy again.

Best store around for electronics awesome employees never had any problems and great service they help you find exactly what you need and looking for. For the right price

good tv didn't put it together left the box didn't do anything

This is a review of the geek squad coverage and I have not had a claim to submit. It seems like a good thing to have but nothing to report.

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad