Customer Ratings & Reviews

I haven't needed their services yet, but the warranty seems outstanding.

I just bought a new TV with my geek squad credit because my three year old OLED had a few bad pixels. Worth every penny.

We buy everything at Best Buy and always get the protection plan because it is money well invested. Any product I buy I obviously like a lot and want to protect and in the event something happens want to be able to have very capeable hands to repair the product. That is why I trust the Geek Squad.

I would definitely recommend on all purchases!! If you have a problem it is easy to fix!

It comes in handy its best to have it and not need it then to need it and not have it.

The geek squad did a great job, hanging and installing my new tv. Very happy with the service.

The protection gives me peace of mind knowing that if there are any issues with my new product, I can trust that Geek Squad will be of great service and come up with timely resolutions.

Always get to geek squad plan when I buy something at Best Buy. They always come through when I need them.

Best tv ever This is the perfect item for my house , I wasn’t sure about this but the agent explained all details and I was very impressed

Geek Squad are always Excellent! Very important to have

Super excited to have a warranty this long, hopefully it comes in handy, but I’ve heard great things from friends!

Good service quality, very kind, fast solution, they check and give a solution in less than a week.

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

The Geek Squad is always on call when you need help with the product you bought

excellent service and above all they have people who speak your same language

Sometimes you just can't trust the product quality today and I couldn't for the TV I purchased but it is rated as one of the best TVs at its price point with some caveats should you be one of the unlucky ones who gets a lemon. Best Buy extended warranties are however more expensive than the competition.

in home repair, no lemon policy, be sure to read the policy its a repair protection plan, and the repairs on a tv this size are normally done in home, five year plan is a solid investment on a tv of any price, since minimum cost of repair is always way worse than one time cost of the protection plan.

Greatest purchase ever glad I did. Ended up using it a year later. Tech services was excellent the tech guy was knowledgeable friendly. Repair date was set came out and was fast and easy. In and out.

I love my fire TV!! The best decision i have made.

I have never had any trouble getting replacements for products that have gone bad within the warranty period. It is money well spent if you do not want to have to pay to replace the product if it is defective outside of the manufacturers warranty.