Customer Ratings & Reviews

With my bad luck with electronics, I felt that I had no other choice but purchase a 5 year warranty.

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

I will always get a warranty on anything I buy from Best Buy

I love geek squad. They answer all my questions and are very professional.i

Hopefully won't need it but was relatively lower priced than other insurance. Can't take any chances nowadays with tech.

Agents did great with assisting me with my television. Outstanding geek squad definitely the greatest team! The welcomed me!

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

Always get the protection if ur TV is over $1000. I bought the 5 year warranty on my old Sony tv. It broke 4 years 7 months in the warranty and they offered to give the same model for the new year or $870 towards new tv. It was definitely worth the money. BTW I paid $1000 for the old tv.

Came into store with a broken Dyson and I was back out of the store with product replaced in less than 30 minutes!

I have other products that the geek squad have fixed for me and I am happy with their service

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.

Never had to use it. Other than having my TV installed

They help me with the microwave installation, super great polite personnel

So far I've yet have to use this warranty. I believe they would do an excellent job if I'd ever have to.

So far haven’t had to use it but good to know I’m covered

Good service...always buy the geek squad protection plan

Best Costumer Service for Repairs or you get a brand new replacement guaranteed.

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.