Customer Ratings & Reviews

Avoid the hassle and expense of buyi g a new tv. I had two tv fail after 3 years. Both were covered by the 5 year extended warranty and either fixed or replaced without any hassle. I bought a plasma tv 14 years ago and still works without issue. These LEDs are less reliable

Hope I never have to use it. But if needed they will come to my home to repair.

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

Equipment or Appliance extended is my warm blanket of security. Anything goes wrong...Best Buy will make it right. Geek Squad always helpful...being an older person it's nice that while I don't know much the individual(s) behind the GEEK desk have always been patient. Warm blanket & Kindness...doesn't get much better than that! :)

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.

This protection plan has been a real life saver in the past. Now, I buy the plans for most of my purchases from Best Buy!

Nothing better than security when buying a bigger appliance. The few times I've had to use my protection plans have been very easy to manage. Best buy is great with the service they do.

Haven’t needed to use it yet, but I know how great protection plans are with best buy

The reason for the 4 stars is because of all the problems trying to set up the appointment to come out and install the Tv. I purchased a 55” smart tv. The installation appointment was changed 3 times. Other than that the service was great!!

Very knowledgeable and friendly, answered questions so that I can understand more about Tech. I was able to set up myself, thanks to them! Really like BEST BUY, thats why i puchased my second TOSHIBA FIRESTICK from there.

I purchased this along with a 50 inch LG 4K TV. We got the TV as a replacement for one that ceased to work. Fortunately, we had purchased the Geek Squad Protection plan on our previous TV as well. Best Buy took care of everything, they shipped our old TV to their repair shop and once they determined it was not repairable, they gave me the replacement value of the TV covered under the plan. It was a no brainer to purchase this plan on the new TV. Highly recommended!

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

My Samsung tv had black circles in the screen during white screens tv was replaced with no problems

I had the 5 year protection plan on my GX 77” oled and had issues with the tv. Geek squad tried a repair which didn’t work so they replaced the tv with a new G3 77” oled. I would recommend this plan (which I got again on this tv)

Geek Squad Protection has saved us on more than one occasion. Highly recommend!

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

They had to come several times to fix the problem with a controller and could have done a better job with education on use of item but overall they performed well on fixing my problem. THe third visit technician was very knowledgeable and permanently fixed the difficulty with the remote controller and there was no extra charge for the last two visit. If you use them don’t be afraid to call them back if not working perfect.

Bought it for my Sony which probably I won’t be using due the Sony brand is an excellent one. But due to so many power outages where I live, I choose to play safe with my Sony. I previously gad for an LG and used once, and it’s a very good warranty.

The hardest thing was to get a vehicle to transport it but this tv is amazing and the price is even better

Overall a great TV with a high quality image. Removed 1 star for a slightly awkward home screen and a remote that doesn't include a microphone to search for things via voice command.