Customer Ratings & Reviews

I like the idea of having extra protection. My hope was that it would be added on to the original warranty instead of dual coverage. Our last TV purchase was from Best Buy in 2007. That TV died "one day," after the warranty was up. It was a $500 repair to replace the motherboard. It is my hope that this new TV will last us 13+ yrs. without any costly repairs.

Here’s the thing with geek squad protection. They will take care of you. Fix or exchange. Easy for me every time I’ve had an issue

Very fast very professional. I enjoyed the experience so much I bought another TV with the same exact warranty just because of how professional the geek squad is highly recommended.

Excellent help but sometimes there is a long waiting period for service to be completed.

Great service after factor warranty has expired. Customer service has always been great and we purchase this on all our Electronics . Very pleased with our service after the sale.

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

Perfect service to give peace of mind for purchases!

I do not normally buy extended warranties, but the day I bought my $3k dollar tv I had to drive 3 hours and it was freezing drizzle and I had no other means to pick it up than in the open bed of my pick-up. Great peace of mind if you have to get something expensive and have difficult circumstances to get it home in case of damage.

The Gerk Squad is a AWESOME service i have never had a issue

GeekSquad has always been a great additional service offered by BestBuy. One of the reasons I always check BestBuy first!

Even though I have the Total Tech protection for my home and all of my equipment, I still purchase the extended warranty protection for whatever life may throw at you. I have had to use it a couple of times and that more than paid the cost of obtaining it. when you spend hundreds of dollars on an item you use daily, give yourself the peace of mind of protecting it as well.

There is a large central white halo in the middle of the TV screen. I only found out about this AFTER mounting it unfortunately (having adhered to all instructions and precautions very carefully). I am a healthcare worker and have to travel for work a lot so by the time I got back home, unpackaged it and set up the wall mount, it was on day 16th from delivery date (past the 15 day return policy. Very unfair). Extremely disappointed at Sony products. Do NOT buy.

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

Hopefully we wont have to use it. But price was decent and worth a little extra.

Always recommend protections plans from Best Buy! They’ve helped me big time after a few years

I gave a 3 because the genetleman that I talked to was cordial. I decided to call due to a defect on the ethernet port on my 35" TV. This service is not convenient if you are not close to the store. To use their services, you have to take the merchandise to the store. For customers that are more than an hour away, not convenient. Will not purchase the geek squad plan again.

Fast and knowledgeable Ontime Great service Professional

The Geek Squad professionals quickly mounted my television and peripherals. Additionally, they assisted me in set-up and provided a thorough overview of the features.

I hated my vizio tv but I was on a small budget so I took a chance with this Insignia Tv I love it better than my vizio. I waited a year to see how it works and it is great , picture is great sound is great I can't complain it better then my Vizio tv. A nice buy for me I going to get a 55 inch later this year.

Delivery came on time and they brought it up to my apartment on a third floor walkup. It was one of the hottest days this summer and I really appreciated the service. Communication was very good with updates on delivery status as well. TV is light and thin. Unboxing and getting it out of the box was very simple. You'll see what I mean :)