Customer Ratings & Reviews

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

I bought a TV in 2017 and also purchased a 5 year Geek Squad warranty. I know some people will say warranties usually expire before you need them, but in this case, I was so glad I had it. The old TV suddenly stopped working, Geek Squad sent someone to check it out, it could not be repaired, so they replaced it with a new TV. I purchased another 5 year warranty for this new TV.

Love the television but really appreciated Steven Wrenn of Geek Squad who installed it within my home theater group. He was professional, knowledgeable and very helpful in explaining everything to me. I also purchased at his suggestion a master remote controller. He programmed and again explained how to find everything I needed. I LOVE having one device do it all. If I ever need a Geek Squad service call I hope Steven is one to respond. I am attaching a photo showing quality of picture.

Excellent TV! Roku really knows how to make TVs. The picture and sound quality are awesome.

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

Really good service and nice to know I have something to fall back on

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Awesome yes it was the best experience of my life at Best Buy

This is a great (refundable) option if you want protection. Bought it for my last TV and when we relocated and left the TV behind, Best Buy prorated my refund and I got a good chunk of change back, so my warranty fee wasn't wasted on something I no longer owned! Great way to go for peace of mind protection.

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

Love geek squaf.always ready to help when needed. So far they fixed three of my devices.

Very best service and great team I also have this service for other tech its the best.

Great deal for dealing with my computer and issues and new parts.

If you’re making a major purchase. Check the manufactures warranty , then consider getting a Geek Squad Warranty. It covers just about everything for a TV. Why buy a Higher end TV and trust that nothing will happen. It might not But what if it does. Is it worth the repair cost? Hopefully I will never need to use it. But if something goes wrong I’m pretty much covered.

My tv picture died just a few months before the 5 years was up. I was given an e-gift card to use toward the purchase of a new tv. The reason for only four stars is that I made multiple long phone calls to get it straightened out. It shouldn’t have taken me so long to get the credit for the covered item.

Great costomer service. They know what their doing.

Haven't had any need to utilize, but have in the past and received great service.

I love having the peace of mind that I can get service without a large out of pocket expense. This warranty replaced one of my previous TVs.

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

Have no reason to use them yet. But I’m sure if and when I need their service they will be well knowledgeable