Customer Ratings & Reviews

I obtained the 5 year warranty because we were purchasing a brand of tv that we have never owned before. I hope we will not have to use it, but we feel that if we do Bestbuy will make things right.

OMG I had a problem with a screen I purchased and they without asking any hard time gave me the best solution in matter of seconds the squad rocks besides it covers everything many people thinks is expensive but if you divided in years is cheaper than buying a new tv

Terrific and easy to set up...added a roku and we are in business...works great with xbox as well

Bought a Hisense 50 inch tv in 2017 and it had a problem with a line in the picture. Geek Squad came out and stood behind the TV and gave me a full refund to buy a new TV. Very happy with the outcome.

Best coverage ever, hassle-free. If they can't fix it they will replace it.

Very, very reliable and patient. At first it was difficult to describe concern but they used their cell phone, took a picture and sure enough they were able to detect problem!

Got the warranty in case it breaks haven’t had to use it yet

Everything was great. Looks good. Sounds good. Quality is good

Having your items protected is very important to have.

If your going to invest in the top of the line entertainment then you need to get the protection for it. I learned the Hard way! I now have peace of mind knowing that if my purchase breaks it will be fixed and covered.

I'm so old I remember when a TV repair man would come to the house to replace vital tubes in the set (in the 50s and 60s). But in this day and age one should really buy this protection, like it or not. I have had great service through Best Buy when I have used this service.

Love the service I receive when I need help from Geek squad

This is the best investment for a modern TV. They don't last and this has you covered

Geek Squad is always good. Never have an issue returning/ fixing any of the products I've purchased.

Only used them once but I had a good experience with them. Since then I always add them to big electronic purchases!

This was a must have with my purchase because I brought a T.V (insignia brand)from Target and it lost brightness , I didn't purchase insurance but I did have proof of Purchase and they couldn't do anything for me and I had the Television for about 4years.I was so hurt because the T.V looks brand new.I learned my lesson so I made sure with this purchase I had insurance added.

It was good quality and service is good , order delivered on time

Bought this as an add-on for an open box TV. Definitely worth the cost. The whole thing cost me just under what a new one would have and i have 2 years warranty instead of the standard 1 year from the manufacturer.

I’m glad to be able to get this 5-year warranty. My last tv only lasted about 5 years. The back lights went out. Better off buying a new tv.

Hopefully something we will not have to use! But you don't want to be stuck without it these days!