Customer Ratings & Reviews

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

Honestly can’t go wrong with the Protecrion Plan and the Geek Squad!

Great and helpful. Knowledgeable and friendly. If you have questions they have answers. If they don’t have an answer they’ll look into it.

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

Great coverage for small money on a large item that can quickly become unreplacable .

Guest services is always amazing over the phone and in person at the store. Using geek squad and making claims for warranties was made to be a smooth transaction for sure! Additionally the total tech membership is so worth every penny!

If you do not buy this and your item has a hissy fit - getting service on it is EXPENSIVE... so good luck if you do not buy this coverage. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! Always recommend!

I LOVE my new tv. I didn't need the geek squad to hang it.

We bought a TV with the five year Geek Squad warranty almost five years ago. It developed white spots on the screen. We contacted Best Buy and they determined that it wasn't economical to repair and allowed us the full purchase price toward a new TV. It took a few weeks due to the virus problems but the entire procedure went smoothly. Naturally, we bought the five year protection on the new TV.

Best insurance ever, this is a great investment...

We bought this for our previous TV. It failed just a few months before the protection expired. I called the Geek Squad, described the issue and he told me it was not repairable and I could exchange at the store. We bought a more expensive TV and only had to pay the difference. Very smooth and easy transaction. And very much worth buying on expensive items.

Good warranty for the price so I purchased it for our family.

Haven’t had to use it but glad to have it in case we should need it !

Very excellent and great work. I took in my laptop computer that was all messed up and yes they fixed the problem and it didn’t take long. If you don’t have it get it.

I had the protection on my old TV and I'm glad I did! MY TV broke 4 months after my original warranty ran out. I called them and they came out to fix it, they had to order a new board. They came back 2 more times, and they couldn't fix it, so they gave me another brand new TV. tv

So good this product recomendaly great and pratice

Glad I purchased the Geek Squad 5 yr plan for my wife's new tablet reasonable price

We had a crack in our TV and Best Buy replaced it the next day! We had our brand new TV set up and running for thanksgiving football! Thankful for the Best Buy annd geek squads awesome customer service!

Love this Tv. Has a crisp clear screen! Perfect for viewing sports!

Some times it is better to to on the safe side. I have had several people I know have trouble with the T V they purchase and since this was an open box item ( evidently purchased and used to watch the super bowl and then returned based on the active account I discovered on the T V ) I wanted to play it safe and went with the warranty . SO thst if some difficulty does happen I should be in good hands for repair or replacement.