Customer Ratings & Reviews

I purchased a protection plan along with a TV purchase to ensure I had a working and functional TV for at least 5 years. The purchased TV was the high end of the brand at the time and we've enjoyed it. Unfortunately I cannot say the same regarding the protection plan. In my first year, we ran into issues with the TV. It was under manufacturers warranty, so they covered a motherboard replacement. Within a few weeks of the manufacturers warranty ending, ran into more issues with the TV. This is the reason I purchased the protection plan and thought I was covered. It was easy getting someone out to inspect and determine another motherboard replacement was needed. That was during my last week of my remote job. I have since started a new job that's 45mins away. I communicated this and the technician said it wasn't a problem and scheduled a Saturday appointment. The date rolls around and no communication from Best Buy all day. I call and am told no agent was assigned and would escalate my issue. It cascaded downhill more and more from here. I had a total of 5 escalations and >12 interactions with Best Buy customer service via chat, call, and in store. Then I'm finally told by someone at corporate that they don't have Saturday appointments in my area and said I should take PTO. It's a new job that I haven't received any PTO yet, so the rep was basically putting me in position to call out sick and hurt my reputation and employment status with this employer. I ask about options like exchanging or returning for store credit and was told that's not an option because they haven't gotten a chance to fix it. They won't work with you for Saturday appointments. So I've been stuck with a malfunctioning TV for months and am told my only option was to mail a complaint to corporate. I mailed a letter to corporate and still haven't received any type of communication. I've been a long time customer of Best Buy. Very disappointed by this situation and I feel cheated being stuck with a malfunctioning TV. Why would I ever shop at Best Buy again after an experience like this?

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.

One of the best things I love about Best buy is their protection plan. They are great

Unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Free support included for up to 3 PCs and/or tablets. $49.99 for in-home networking and computer support. 20% off labor for repairs and advanced services, and 10% off labor for custom installations.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

It’s always good to have protection, especially in any case

Did a awesome job setting me up, and very polite and knowledgeable

I’ve had extremely good luck with extended warranties. I’ve gotten a replacement for every item I purchased the plan for! The one TV I didn’t get one for, just burned me! It was a top of the line Sony and the repair estimate was $10,000.00!!! Buy the warranty. It’s worth every penny.

Good for all the things that might happen, replace or repair

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

Amazing tv and picture!!! Bright for a oled. I’ve had a mini led from Samsung and this is still superior to even mini led. My ps5 games look amazing. Even regular cable tv the details are just amazing. I have a bright living room and this still works great. Love it!!!

Well be a great warrenty once Sansung manufacturers expires in a year.

Awesome squad mate for everything to do with fixing

Geek squad is there when you need them and hopefully we will never have a problem

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

Absolutely required to get the warranty. Better be safe.

Pretty good price for 5 years of protection. Cant complain

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!