Customer Ratings & Reviews

This is the first of the Qled tv's that i purchased, i love it! What a picture! i would take a picture for the review. but you can't see this quality with just a picture. Buy one you will love it too! I am getting ready to but a 85" Neo Qled. Guessing i won't be disappointed

Awesome service! Great customer service. Wal in wait time was not too long.

Again, always great service, advice and kindness .

Haven't had to use the Geek Squad Service on an item in a while but when I have I've been pleased with the customer service.

Good in-store service. Product was unopened and no box damage.

Geek squad is the best part of shopping at Best Buy. When I go in to the store they are always helpful and work with me to resolve questions or problems. When they come out to set up or correct problems they are courteous, competent and are able to demonstrate how the product works. For those of us who are not good at technology they are a very valuable resource. Just know that if you need help during covid they are very hard to reach by phone - it is far better to go into the store in person and speak directly to one of the techs.

Had to use my warrant within 1 days on my tv... Nothing dude to the TV itself. I bought an open box 75 and it had hot spots. The TV was swapped out with a brand new 1 although I bought open box for hundreds left.

At the first sign of burn in, Geek Squad immediately swapped it out for a new TV

Unknown, have not used yet this yet. We will see how it works in the future

I purchased the monitor and it was broken as to wear you couldn’t see it until the monitor was turned on. I didn’t really need my warranty because it was a new purchase however I did my return and replacement through Geek squad and they were polite and helpful

As luck would have it my issue was about to be resolved and then bam Covid hit and stores were closed. Even through all of this they took care of me. I was eligible for a product exchange and so I selected it from the website not being able to go into the store. But not having the benefit of a product demo and information to help me make my decision like would be done when physically shopping in the store, they sent someone to do that for me in my home when things opened back up to make sure I was satisfied with my decision. Thank you Best Buy every time!

I haven’t used the geek squad yet but once I have a problem with the tv they will be the first to know

This product is durable and worth the money. Great product

Good to have for any device inconvenience that may and can occur.

So far so good. Haven't had to use it yet. But am confident it will work if needed

This protection is a must and adds a sense of ease when purchasing items that may fail outside of manufactures warranty. Value for the money is also good.

Date: 04-13-2024 When purchasing a somewhat expensive item (TV, other) I would suggest purchasing the "5 Year" Geek Squad protection and subscribing to their "Best Buy Total Tech Support." - Will ensure you are covered for most anything R. Stewart

Geek Squad was Excellent. They were very professional and answered all our questions. They did an excellent job installing our new TV entertainment center. Dallas was awesome!

This is an awesome unit was looking for something not too big this fits perfectly in my living room. Very happy IThis is a awesome unit was looking for something not too big this fits perfectly in my living room. Very happy I made this purchase. This is awesome.

This is an EXCELLENT service is good to have you never know when you going to need it