Customer Ratings & Reviews

I highly recommend getting a protection plan for any expensive item. Especially items that have in-home protection because they are to large to take to the store. My 60" Samsung Smart TV broke 3 yrs after purchase which meant the manufactures warranty would've expired. Fortunately I had a 5 yr Geek Squad plan. They came to my home assessed the problem and because they didn't have the parts to repair my Samsung they gave me a voucher to purchase a newer model as a replacement. I paid $220 for the protection plan on the 60" it was worth every penny! Otherwise I would have nothing. So I gladly paid $189 for the 5 yr protection plan on the replacement TV

This is my first time purchasing GeekSquad Protection. I spoke to friends and family about their experience and found it compelling enough for myself on my new display. In the past, I purchased a 65" 4k TV that had vertical banding issues, I went through the manufacturer for repair and it was a headache to go back and forth and wished I forked the dollars for protection via Best Buy. I also will say that the 5 year protection and price brackets are pretty competitive in terms of value. This is about protecting the consumer and I fully appreciate Best Buy and Geek Squad being very transparent about that in this program.

This plan is exceptional. I was able to have my Hisense 70AG6 replaced due to the cost to repair would not have been worth it. Definitely worth the extra money spent to protect your investment.

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

I would always recommend this, especially on small appliances and television as if you need it they are courteous and prompting getting you satisfaction and it always helps to be able to get things taken care of right away

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

Good services. Havent had an issue with geeksquad yet

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

Great quality, image is really need, excellent size for a living room, really fast, I would definitely recommended, and for the price you can't find a cheaper one.

I was lucky to have purchased the insurance for my tv, otherwise I’d would have had to spend money on a new tv, but after a simple call and an coming to my home I was given clear understanding or what to expect, and given a new tv within a couple days

I haven't had to use the protection plan yet because the TV is still new and working fine but I will say that previous experiences with other items were good experiences. So much that when I wanted "piece of mind" about the purchase of my new TV, The Geek Squad protection was clearly the best choice.

Great coverage for big appliances, its a must when you want to be protected

Always recommend getting geek squad warraty! Its a no brainer!

The agents mounted my TV and installed all my speakers and hooked up my subwoofer, Satellite DVD, and all my extras in every room, they also went an extra step and were able to have the cords come out near the electric plugs so the wires were not hanging everywhere. Very professional job and they were very nice during the process.

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

I selected to purchase the Geek Squad Protection Service Contract for my 50 inch Samsung LED UHD TV because of the positive previous experiences with Best Buy's Geek Squad. I had my office laptop die on me and they assisted me in selecting a suitable replacement and completely recovered and transferred all of my previous data to the new laptop. I would not hesitate to purchase a service contract from them in the future

Got the service to protect my purchase. Great peace of mind.

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount