Customer Ratings & Reviews

Amazing TV for an Amazing price. would definitely go back and purchase another tv from this best buy.

Have not needed it yet but I feel secure that I have it Had Samsung 70” after 19 months it crapped out n I didn’t have Geek warranty it was never sold to me at the time

FEEL AT EASE AND GREAT KNOWING I AM PROTECTED BY THE BEST TECHNICAL SUPPORT TEAM OUT THERE THANK YOU VERY MUCH AND VERY HIGHLY APPRECIATED!!!

My 4-year old LG OLD developed screen burn-in and within 3 to 4 days of contacting the Geek Squad it was replaced with the latest model at no cost to me.

I work on appliances for a living and sell protection agreements every day. So I believe in them whole heartedly. I chose to purchase the protection agreement when I bought my TV for peace of mindand the fact that if it breaks it will be repaired or replaced. And the price was very reasonable compared to other plans.

Works as stated oled tv had burn in and techs came out and inspected the tv. A few hours later I received email saying they would replace tge tv.

Geek squad always highly recommended for all your purchases!! They cover all your needs whether advice, repairs, replacements etc!!! They are awesome!!! Worth your money to protect and extend the life of your products with real professionals to care for you!!!

We didn't want any liability for our new Sony 75" TV set failing under Sony's or Best Buy's warranty. And given that we had the Geek Squad do the installation, it was a no brainer to have the Best Buy warranty. Even if nothing fails, its better insurance than we have for hurricane damage on the house!

Peace of mind knowing ai have geek squad protection! My last TV i bought went out with one month remaining on my two year protection plan i purchased. So this was an easy choice to get a five year protection plan. It's the peace of mind. Best Buy is also the only company to cover burn in on an OLED TV if burn in is a concern.

I'm always questioning my self when I have to purchase protection for my large purchases. I purchased the protection to one of my TV's 3 years ago and my TV started to flicker. I called to get it service, however they could not fix it and my TV was replaced!!! You may not ever use the service but it sure was nice to have it when you need it.

All was great. No problems. Fair pricing for this.

Good tv and brand. Had my other 55” going on 5 years. This one however stopped working after 3months. Geek squad came out determined it was the screen itself and couldn’t be fixed, but with my warranty i can still return it. Good to have.

Good to have the extra protection for Just in Case. Great price to have this protection.

It’s a must to have the Geek Squad protect and repair any of your items! It’s definitely worth it!

i really love protecting my equipment and this was exactly what i needed.

I liked the 50 inch display and audio quality. Got this one for $419 which wasn’t a good deal for Blackfriday. Kept looking and found similar Samsung 4K UHD with HDR 58 inch for $449 which was a great deal for Cyber Monday. I didn’t find much difference between 6 series and 7 series. So replaced this one with 58 inch 6 series which was a really great deal for me. I loved playing ps4 games in this bigger screen.

Great product excellent customer service in-store and online highly recommend bestbuy

Only problem is three service calls before an exchange. Tech was on time and courteous. Finally after 45 days authorization for exchange was given. Authorized 50 inch as 49 was no longer made with one model drop. Still worth the money !

Can't go wrong with 5 year protection once 4 years is up in your TV or whatever electronic is outdated throw hammer through it and then boom you have yourself a newly replaced updated top A-line item that you don't even have to pay money for just get a new insurance

this protection plan is excellent ! from previous experience - with our defective tv which didn't function after the geek squad guys tried to repair it, we were offered replacement of the defective tv or store credit. we chose the store credit. we were able to buy a newer model of the tv (with additional cost, of course).