Customer Ratings & Reviews

We had to have our 60" television set replaced twice within the first few weeks, as the vocal was totally out of sync with the picture. BestBuy made this an effortless process.

Worth the money if you spend more than $600 on a TV. Also 55" TV or larger they come to you to fix it.

it's convenient to have a geeksquad plan. Never know what could go wrong! this comes in clutch!

Everything was great thanks for your service!!!!!!!

But overall thank you to the Geek squad online customer service team.

Friendly and helpful service. They helped me exchange the tv and get a new one very easily.

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

The agent set the TV up did a sort walk of how to operate TV and the function

Worth having the peace of mind and it was affordable.

Great deal always recommend getting a warranty on any product

Had tv since April 2024 and so far LOVE the tv !!!

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

Worth having when buying any electronic merchandise from Best Buy, just to cover yourself. We had a Sony 55" Tv that blew up after four years, and we got a new Tv because we had the extra protection in warranty.

These guy's are the coolest geeks around. We love them!

I would say highly professional and fast. I always will get a warranty through them.

I give them an excellent rating. My first LG TV failed after about 4 years. My Geek protection qualified me for full original price toward a new TV.

We would not be without our Geek Squad Service! It gives piece of mind knowing they are there for you when you need them! They have given us great service every time!! Would not be without this service! Well worth the money!

My samsung tv went on the blink. I had purchased a five year warranty and I am glad I did. Best Buy replaced my TV at no cost to me. The only thing I paid for was another 5 year warranty. Great to have. Would not be without it.

Should have bought the 5 year warranty. TV took spike a couple months after warranty ran out.

I've purchased the two years protection because of economic reasons, but when it time to renew I will have that option. Hopefully I will never have to use it but I'm glad it's a option for me just in case I do.