Customer Ratings & Reviews

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Awesome awesome and awesome!!! Yesssssssssssssssss

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.

I like having the insurance protection on my devices to ensure quick, easy repairs or replacement if needed

good item , but after years now i can not use wifi and have to replaces it.

The Geek Squad did an excellent job installing my 7O inch TV.

We always take out the extra protection. Only had to use it once, and very easy process

Great to have protection against any accidents! Highly recommend!!

This was a great buy. It works great. They always finds a way to satisfy the customer.

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Customer service is so welcoming i actually felt safe

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Very professional installers. Definitely recommend

if there’s ever a problem within the five-year warranty if they can’t fix it or there is no part available they swap out the TV for a brand new one no problem the following year model you just have to pay for another five year warranty. Can’t say anything more better for Best Buy will still be a customer.

Great deal to cover my LG OLED. Super nice to know that if my OLED get burn in, it'll be covered.

Really worth the value! Enjoying the assurance of the warranty.

Worth the price. I take care of my stuff but you just never know.

Amazing protection life saver for everyday life. Choose me for the 400

Great peace of mind knowing 5 year best earranty in the electronics business. Had an issue with burn in with my older B7A LG OLED and they came out immediated and replaced with new C version panel. No additional charge! Great insurance for any electronics!

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.