Customer Ratings & Reviews

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

Getting a warranty is a must in this brand. This is the 3rd tv delivered within 5 years.

Support has been good so far. I hope the protection plan is worth th purchase if needed.

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

I always get the total protection. I guess it was called geek squad before but now it’s total and it

Nice product and relief of having Geek Squad protection plan for my future.

Gives us great piece of mind to know our investment is covered by the Geek Squad!

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

Awesome protection plan for all electronics! Highly recommend!

Colors are great definitely as good as lg or Samsung tvs if not better!

I have not had to use it, but it seems like it would cover everything

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Never had to use them but purchased for back up if needed they came highly recommended

This product came in handy on several occasions. Would definitely recommend when buying products from Best Buy.

Always get the protection. You know what they say No glove no love.

Reliable service for the price I paid. GS gives peace of mind.

Beautiful tv great pictures I recommend it to anyone looking to upgrade