Customer Ratings & Reviews

It never hurts to go the extra mile to have some insurance in case something goes wrong. This purchase gave me peace of mind and the value was inexpensive as well.

Very efficient and fast service from the guys good customer service

Worth every penny. The Geek Squad folks are great at diagnosing the problem and walking you through fixing it either through online chat or by phone. If you have to take the item in for repair, they offer convenient appointments.

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

Great for the television. Always good to have insurance especially with little kids

We purchased this extended warranty because my dad has recently been having issues with his Samsung TV. The TV itself is really good until it glitched out at less than four months. The Samsung rep gave me the option of having their subcontracted serviceman or Geek squad handle it and I chose Geek Squad thinking it would be faster. Turns out it was but the person who set up and scheduled did not diagnose the problem correctly and therefore ordered the wrong part. I decided to keep having Geek Squad reschedule to fix but decided to try to see if Samsung could get it done earlier but when Samsung scheduled the service call, the company and number given were unreachable by phone and I couldn’t find them listed in Hawaii so I cancelled it and will look forward to next weekend when Geek Squad will return.

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.

Not sure when I used this but they always do a good job

Always buy the warranty people, always a safe bet and have had no problems with it

Didn't not use this service! Do have the Geek squad warranty

Great technical advise always . You can always count on them

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

They helped me out with my TV. They helped me look for a TV that was better.

I bought a Samsung TV in 2013. I extended my Geek Squad Protection plan before the 2 year mark expired. Thank goodness I did because the next year (2016) after extending the protection, a weird vertical line appeared on the TV screen. Called Geek Squad... so stressed out about it thinking the worst like they won't honor the protection, it's gonna take long to process a new TV, etc. They got somebody right away to look at the TV, told me it has to be replaced, got a call from corporate for pricing... my TV was $2,500.. 3 year depreciation later, they were willing to give me one for $1,500 either get a TV for that amount or pick a more expensive TV and they'll minus $1,500 from the expensive TV. I think it was fair. I didn't think I was jacked or anything. 3 years later, the TVs were more advanced and hi-tech. They gave me the pricing of what my tv with same specs would have cost in current times. I opted to get a more current version of Samsung TV (more expensive) and just pay the difference. Also got a 5 year protection plan this time around.

One of the best AMC provided by BestBuy. It is always recommented to get this protection for the peace of mind for costly devices. Pros: 1) Excellent service. The excecutives how handle our calls will make sure we are comfertable and serviced well. 2) Ease of contact - 24X7 some one is available to help us. 3) Knowledgable service persons - The person who comes home for the service / at the station are well knowledgable about the object they are working on. 4) Excellent exchnage policy. If the object is non repairable, the company will refund the fill amount (including the tax) for an excange (if the same item is not available any more). The cons i felt on this program 1) Little more expensive than the other company AMCs. 2) Some time in-home appointments takes some time (but sure it will happen with in a weeks time )

This is the most affordable warranty service that I have ever purchased

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

It’s such a great place to go to like I love of and they love pc