Customer Ratings & Reviews

This is the best protection plan out there! Loved it so much I got the same protection for my other(new) TV at my vacation home!

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

The extra protection through geek swap squad was reasonable for the time covered.

Excellent service! No complaints here all as expected

I have not used the Geek squad for this particular item, but have in the past and they are the best. Quick and knowledgable.

The Geek Squad five year protection gives me peace of mind even if I never need to use it

In two years, I’ve never had a problem they couldn’t fix. Whether in-store or with at-home service, they always deliver. If you’re looking for reliable tech support, Geek Squad is a great choice!

We always purchase the Best Buy Protection Plan on all our items. No Hassle, No Worries. We have used it several times.

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

Always go with the Squad! Otherwise here in Hawaii it’s nearly impossible to find anyone capable or willing to fix your electronics for less than what you paid brand new!

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

They were quick refunded me store credit no issue.

Great service when You need help I would purchase it again

I best buy their always helping and its was worth is it

I always purchase the Geek Squad protection plan with my electronic purchases. The price is very reasonable; even if you don't need it, it's well worth the peace of mind. I only had to use it once; all it took was one phone call and my TV was replaced. I'm very pleased with my Geek Squad Protection plan.

I love geek squad. They answer all my questions and are very professional.i

So glad I had purchasd the plan with our newn55" Hicense tv. Covered the black out screen that happened in the middle of a movie for no reason. Delivery drivers and support both said they are seeing this more and more. Sonin my opinion the cost for Geek Squad protection was well worth it! Did purchase a 5 year plan for new 65".

Best Costumer Service for Repairs or you get a brand new replacement guaranteed.

Excellent with delivery, set up. Friendly and courteous.