Customer Ratings & Reviews

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

Can’t beat it. Something not working the way it did when you got it? Take it back and get another one. No mailing anything off. Which is why I get all my electronics from Best Buy and not anywhere else

This option is Greatly a Excellent one. The Geek Squad are Excellent at their job. Best Buy has one of the Best Warranty solving Problems or any issues with Products sold by them.

Massive 75-inch Toshiba FIRE TV at a Bargain Price. Took me three days to take apart the old TV, build up the new TV and get it all installed and working. FANTASTIC pictures! Watched the Tour de France in STYLE! LOVE IT! Also purchased 5-year Geek Squad protection. Best Buy is FANTASTIC !!! ONE STOP SHOPPING! THANKS!

I recently purchased a 2-year Geek Squad service plan for my TV, and it has been one of the best decisions I've made. The level of service and peace of mind that comes with this plan is truly unparalleled.From the moment I signed up, the Geek Squad team has been incredibly responsive and professional. They made setting up my new TV a breeze, handling everything from the installation to ensuring all my settings were optimized for the best viewing experience. They even took the time to walk me through all the features, so I knew exactly how to get the most out of my TV.What really sets this service apart is the ongoing support. Anytime I've had a question or needed assistance, Geek Squad has been just a phone call away, and they always provide fast, friendly, and knowledgeable help. Knowing that I have two years of this top-notch service gives me complete confidence that my TV is protected and that I'll have support whenever I need it.Whether it's a minor issue or a more significant concern, I can trust Geek Squad to handle it efficiently and effectively. The service is absolutely worth the investment, and I would highly recommend it to anyone looking for worry-free protection for their electronics. This service plan is an absolute must-have, especially for a high-value item like a TV. Five stars all the way!

Amazing warranty replacement plan. However if you could speak to someone who spoke English that would be great. These people overseas kept screwing up things until I got to speak to someone state side that took care and fixed everything

After the waffling about paying $200 or so every year, I will never regret my decision again to purchase TotalTech and Geek Squad Protection! 100% satisfaction with every call, encounter and need regarding anything technical! I highly recommend getting TotalTech and GeekSquad Coverage as it covers so much more than merely items sold only at a Best Buy, but ANYTHING IN YOUR HOUSE THATS TECH TOO-no matter where you bought it. TotalTech with the added expertise and assistance with GeeknSquad has been absolutely invaluable for my entire family, all of our separate and different kinds of busy lives--including elderly parents who are not familiar with todays tech or integration capabilities, staff assisting with and ensuring each customers insividual needs are met for best as well as highest level for ease of use tailored to each person separately, and help with just about anything technical in the home with high quality standards, additional assistance and personalized care and help provided to any age group, all levels of technical expertise, as well as anyone who might come to mind based on some of the struggling with electronics, small or large appliances, etc. due to different disabilities while they attempt to navigate living in a world very much built and tailored to the able bodied majority. A disabled friend received a home consultultation with specific alternatives recommended, budget taken into consideration with all items identified by Geek Squad not even identified or addressed by the medical system with several home and health, daily needs assessments, etc never addressing the biggest life barriers hit by so many every single day. Best buys staff have been extremely compassionate, patient, respectful, engaged, pleasant, helpful and extremely knowledgeable with a wide variety of experts to assist with any technical question, recommendations for possible alterations to lessen the struggles of daily life, increase security, help best integrate needs with items you may already own to decrease barriers to many activities of daily living. Merely knowing I have access go a group of experts to help each exceptionally different family member in order to best meet their individual tech needs knowing their knowledgeable staff will consistently go above and beyond their job duties in order to provide the highest level of service to everyone, everytime, and even request additional expert opinions ans reviews to ensure all is done right the first time is truly a "priceless purchase" to have--even if merely for the added peace of mind for all household tech needs, recommendations or in home help!

The best thing was to get anything in bestbuy. I really liked my product and the customer service did the best and made me feel more comfortable.

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.

Great help is setting up the new iPad I bought for my father in law

Hopefully don't need to use it but good to know I have the protection for 5 years considering how often electronics tend to break early.

I highly recommend Geek Squad protection with a major purchase. I feel much more comfortable knowing I’m protected and have Geek Squad to help if I need them.

Nothing bad to say at this time. The price was good.....$79.99 for five years coverage ( no accidental coverage ). Everything else is covered and they'll come to your house to fix it.

They do keep trying and trying and trying and trying, even if they never get it right so the guarantee is good if they had staff that knew how to do the work

Great Service has Solved Problems. and transferred data from old PC to my new one

Geek Squad add on when buying a system a must. My LG TV quit after a year. Geek Squad replaced the TV and did the reinstallation. Worth the cost

I was looking to get a protection plan and didnt know who to go with but after searching discovered 5 year is the most coverage out there, so yeah I think so.

Adding an extended Geek Squad warranty to your most cherished and expensive electronics at Best Buy is thevsmartest thingbyou could do as a customer. Insure your products in case of accidental damage or equipment failure.

Member came out to check tv, unable to repair so they refunded full amount of purchase.

I normally don’t buy an extended warranty but due that the tv is a fair condition item and open box I decided to secure the investment.