Customer Ratings & Reviews

I purchased this TV and when I got it home and set it up there was an issue with the picture. Called and representative told me to bring it back and the would exchange it. The next day I got a new TV and they even checked to make sure everything was okay with it before I left the store.

When it comes to extended warranties, I appreciate that Best Buy gives you 2 options to choose from. They always back up their warranties too!! Never had an issue returning any items that became problematic... Dave R.

A just in case policy for just in case. I know the Geek Squad is knowledgeable.

Don't know yet. If tcl doesn't warranty my tv we will see what Geek squad does. Geek squad doesn't kick in until tcl's non existent warranty ends.

Great value. I hope I dont need to use it but it was such a good deal, I had to add it!

I bought this for an open box TV, but I have returned the TV and never used this.

My brand new LG TV (December) went out and Best Buy passed me along to LG because it was still under warranty. Best Buy would have had this already fixed, but now my TV is out, has been for over a week and the terrible repair people that LG passed me off on are saying that MAYBE sometime next week it will be fixed. TERRIBLE! Why did I pay Best Buy extra to protect it if they are not doing anything about my dead TV? I sure hope that 2 year protection plans restarts itself once my TV is actually operational again.

Says I have 2 years and I would like to get a new TV that would work as well as it did when I purchased it! I only have less than one week to do this or maybe a year and a week. But I haven’t been able to use it because of a glitch having my home landline listed instead of my mobile telephone.

This is a good plan if you need service on a dishwasher, it beats paying it out of your pocket if you need to replace it or repair it.

The guys took my tv and sent it for repair since it had a protection plan. Unfortunately my tv was repairable and was given the oportunity to get another. I decided to upgrade with the help of a team member. Thanks Best Buy for coming through.

Bought two of these TVs during Black Friday deals. Must say at this price its an amazing TV. The picture quality and the colors are comparable to high end TVs.

I am very happy to have this service and it is totally convenient for me that i don'thave to take my tv to them. Service right at home and pretty fast.

Used the service on a Vizio for my father a few years ago. Brought TV in and they couldn't fix it so we got a new one of the same price.

Always great to have protection on your devices. I always get coverage on my electronics

My Sony TV went out I had a 5-year contract it took 27 days to fix it without a TV it pretty well sucked so just remember if you purchase this warranty you will be in the same boat as I was

The warranty is definitely worth it. Make you feel secure on purchase

If you buy any electronics, it is a must that you purchase the Geek Squad plans. In the event something goes wrong, you can count in Geek Squad to either repair or replace your item. This saves you a lot of money in the long run.

I Buy all my Appliances And electronics from best buy because always have great customer service and if you compare the price for the extended warranty Best Buy has the best price along with no hassle if you ever need to use your extended warranty that is why I been a customer at best buy for twenty years.

I’ve been a Best Buy customer long enough to know that it just makes good sense to invest in whatever I’ve bought. Never been disappointed with the outcome.

Pleased with warranty and skill of workers knowing what to do in a timely manner