Customer Ratings & Reviews

I recently had the pleasure of experiencing the incredible service provided by Geek Squad, and I am genuinely amazed. From the moment I reached out for technical assistance to the resolution of my issue, the Geek Squad team displayed unmatched professionalism and expertise. Their customer support was prompt, courteous, and efficient. The technicians demonstrated a deep understanding of my tech concerns and went above and beyond to ensure a swift and effective solution. What truly sets Geek Squad apart is their commitment to customer satisfaction. Whether it's troubleshooting, installations, or general tech advice, Geek Squad has proven to be a reliable ally for anyone navigating the complexities of modern technology. I wholeheartedly recommend their services to anyone seeking top-notch tech support. Kudos to Geek Squad for their amazing service.

Geek Squad is awesome! Great, friendly service!!!!

The geek squad was friendly and patient with my decision.

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

Fast quick reliable service. Showed up on time and was friendly

Gives us great piece of mind to know our investment is covered by the Geek Squad!

This was a great product for the money.The service was great.

The agent that came to my home told me that instead of getting a new Roku remote and trying to figure it out with my older tv and Roku 2 player, just go ahead and get a Roku tv. He was able to find a Roku tv that would fit in my entertainment center on Best Buy's online store. All I had to do was pay for it online and wait for delivery. The tv came in a couple of days and set up was easy and not complicated; now I'm able to watch my channels! Thank you!

The 2-Year Standard Geek Squad Protection plan is a great investment for anyone looking to safeguard their electronics. I’ve used it for a couple of products, and it’s been a lifesaver. The coverage includes repairs, replacements, and even accidental damage, which gives me peace of mind knowing my devices are protected. The process for getting service is simple, and the Geek Squad team has always been professional and helpful. For the cost, it’s worth every penny to avoid unexpected repair fees. Highly recommend adding this plan to your purchase for hassle-free protection!

Over all I am satisfied. I owned an older model—store bought, new—for 7yrs. before it stopped working recently. so I decided to buy the newest model. I must say I am extremely satisfied. Video, sound, and gaming graphics—all which pair nicely with my ps5–are superb. The size is perfect for the bedroom not to exaggeratingly huge or small and I had to stop using my sound bar because the sound quality of the new tv was exceedigly better—the tv being mounted. Overall extremely satisfied.

Overall a great deal for 2 yrs protection, especially with young children in the household!!

Great sound. Beautiful picture. Remote has everything just need to learn ot

Getting a warranty is a must in this brand. This is the 3rd tv delivered within 5 years.

Support has been good so far. I hope the protection plan is worth th purchase if needed.

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

Definitely worth the money for a five year warranty on the TVs

Awesome protection that was available when I purchased the TV.

Never buy electronics without buying the ertra warranty. If something is going to happen to any piece of electronic equipment that you buy and you dont have the warrenty, you just wasted your money on the product

Had an issue with my 3 year old 75” Samsung. It needed a new part, so I waited 2 weeks for the repair to happen, which was fine for us because we have another tv. When they got here the part they brought was wrong so he went outside to order it and at that point decided it wasn’t worth it to replace that (and ended up needing a couple other parts that they didn’t realize we needed) so they told us we needed to replace it. It took me maybe 20 minutes to call in the replacement and in a week we had our new tv delivered and the old one was taken out. It would have been extra to have it mounted by geek squad so we opted out but we were so happy with how easy it was for the whole process. So worth it!! And I am assuming it took so long (about 3 weeks total) because of where we live — in the middle of nowhere. I will never buy another tv without geek squad protection!