Customer Ratings & Reviews

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

A friend installed and mounted the tv. It working pretty good.

This is a definite must have on your big purchase, always protect your purchases. A must have.

Never go wrong with this guys.. the best insurence for items ferom best buy

Always get a warranty you never know what may happen so I always do just in case to be safe

Haven't had to use it yet, but it feels good knowing I'm protected.

We haven't had to use the warranty. But it always gives us a piece of mind to have it.

I will be a geek squad member for life due to my love for electronics, as well as shopping at best buy

I would totally get the warranty thanks to me having warranty on my previous tv I was able to get my money back and get a new tv thanks again!

So far the service has been good. Only had problems with installation of water line for refrigerator.

This is a great service to have, especially whenever moving into/redoing a house!

Geek squad is awesome I love this plan incase anything was to go out they said they got me all take care of

With the price of repairs skyrocketing, a way to cover any unforeseen issues.

Besides the long lines at times depending on the store location, Geek Squad has always done a great job.

Geek squad service plan is must have Would not buy product without extra warranty

Have not had to use yet, but just knowing under warranty for 5 years is excellent.

I haven’t had to use this service so I’m very thankful for that. Glad to have it just in case though!

I Always Buy Protection Plan just Incase there are any unforseen problems the GEEK squad can Help.

Just had geek squad give a gift card to replace my four year Samsung that died. Worth the money, won’t buy anything without geek squad.

best protection plan i ever bought it simple to make a claim i get it on all my stuff from there