Customer Ratings & Reviews

I'm always impressed with the knowledge and recommendations from the Geeks!

good item , but after years now i can not use wifi and have to replaces it.

The Geek Squad 5 Year Protection Plan provides me with an extra level of coverage and peace of mind when purchasing electronics from Best Buy. The protection plan covers a range of issues that can arise with your device, including hardware failures, accidental damage, and power surges. One of the biggest benefits of the Geek Squad 5 Year Protection Plan is its comprehensive coverage. The plan covers warranties that may not be covered by the manufacturer's warranty, including accidental damage. Geek Squad will either repair or replace your device, depending on the type and extent of the damage incurred. Additionally, the Geek Squad 5 Year Protection Plan offers free delivery, setup, and servicing in-store or at your home, adding more convenience for the customers. This means that you can easily get help in case you have any issues with your device or appliance within the 5-year timeframe. The Geek Squad 5 Year Protection Plan does come at an additional cost that varies depending on the item, but in case something goes wrong with your device, you can save money on repair or replacement services. Ultimately, adding a Geek Squad 5 Year Protection Plan can be a good investment for purchasers like myself who want to ensure that their product will remain in top condition throughout many years of use.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

Easy and fast to get in touch with an agent, but the best part about when you have to contact geek squad is that you don't have to spend a lot of time if any going through the automated system to speak to an actual person. This is HUGE for me I don't remember having to answer a lot of prompts before I was able to speak to an actual person, if there were any prompts on the automated system it was only 1 or 2. Unlike when I have to call Comcast for anything, for example if I am calling about a billing issue, I have to spend 15-20 minutes in the automated system before I get to the billing department, then before I am able to speak to a person the automated system forces me to first try to resolve the issue with a virtual agent on their website, if the virtual agent can't resolve my issue I then and only then will they allow me to speak to an actual person, and even then I must request an agent to call me back from the site, there is no way I can simply wait to speak to an agent. It is annoying and frustrating. Every agent I have spoken to at Geek squad took less then 3 minutes to get connected with, they know their stuff, and if I ask a question, they do not know the answer to I have never had to wait for them to find the answer and wait for them get back to me latter by email or phone with the answer to my question, if they do not know the answer to a question I asked, they have always found the answer to the question before the end of the call, I may have to wait a bit for them to find the answer but they have always found the answer before the end of the call. Also, when they make an appointment, they show up on time if not early. They are the biggest reason I will never buy my electronics anywhere else.

Really worth the value! Enjoying the assurance of the warranty.

Worth the price. I take care of my stuff but you just never know.

So far we haven't had to use this, but we have in the past for products and have always been happy.

5 year Geek squad protection is essential in 2025. If the TV is going to give you problems it is most likely to occur in the last 2 years of your protection period unless you are the unfortunate one to have purchased a "lemon". Granted not all Geek Squad technicians are top notch but in general they provide responsible care when called and you may be lucky enough to get a technician that is beyond excellent. In any event a 5 year protection plan is essential when making such a substantial purchase.

Great dynamic picture and seamless clear crisp sound

Great to have a warranty beyond the basic one . Price was good.

Excellent price for 5 years of protection against any situation

Geek squad helps you rest assured when making high dollar purchases.

Amazing protection life saver for everyday life. Choose me for the 400

We always take out the extra protection. Only had to use it once, and very easy process

This was a great buy. It works great. They always finds a way to satisfy the customer.

Gives me the peace of mind just in case something were to happen

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Always helpful and send out knowledgable technicians.

Haven’t had any problems as of yet. But definitely recommend the service