Customer Ratings & Reviews

Always worth buying the extra protection. Our $1000 TV had some issues and Geek Squad was very responsive, techs were very nice. In the end, we needed a new TV and we were within the protection plan requirements so we had it replaced... with a NEW TV, none of this refurbished nonsense. Highly recommended.

great peace of mind, and hassle free, can even transfer to another person

Always available to help if needed an excellent option

I have been a believer in having this extra protection. I have had to use the warranty to replace a tv in the past. There was no hesitation on the part of Best Buy to honor the warranty even close to the end date. You should definitely purchase this protection. I intend to go with the five-year warranty in the future.

Good to have a little insurance and assurance when buying a pricy electronic item. It just eliminates the hassle of trying to go through the manufacturer for something that your local Best Buy can get done in a fraction of the time!

Haven't had any need to utilize, but have in the past and received great service.

Bought this service for 3 of my expensive purchases and I’m in my peace of mind.

The agents came out to my home to fix the speaker on my Samsung TV. The TV was bought new but the speaker was faulty. They fixed the issue and were out in about 20 minutes from my home.

Have had the service before on an older TV. When that TV had a dead pixel they worked with me and allowed me to just replace it instead of having to wait for the TV to be sent off and wait for the factory to say it was unrepairable. Hoping if anything goes wrong this time I am treated the same.

Have had the service before on an older TV. When that TV had a dead pixel they worked with me and allowed me to just replace it instead of having to wait for the TV to be sent off and wait for the factory to say it was unrepairable. Hoping if anything goes wrong this time I am treated the same.

Coverage for your TV is worth it. TVs don't last as long as they used to. Had a few TVs that quit working after a year. One year goes by fast and Geek Squad Protection replaced the TVs every time instead of having to spend hundreds on a new TV. Had some issues collecting on one TV but they eventually honored it.

This warranty is amazing!! Covers everything I need!!

My LG tv broke and Geek Squad helped me to replace it. They were very nice and helpful. The protection plan was worth it.

I glad i have the coverage but haven't used it yet..

Had an issue with a new tv, nothing to do with Best Buy, from the factory. They were very responsive and reliable. Very helpful and reactive. Glad I paid for the service.

I have used these Geek Squad service agreements in the past. They stand behind their service agreements. I was able to replace a TV that did not live up to its advertisement. I was very grateful for the replacement TV. I am VERY happy that I purchased this service agreement.

My 4-year old LG OLD developed screen burn-in and within 3 to 4 days of contacting the Geek Squad it was replaced with the latest model at no cost to me.

Good for the value, feels good to know that the Geek Squad has my back

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

Great confidence in knowing that this will be protected for 5 years.