Customer Ratings & Reviews

I always purchase an extended warranty on products I purchase from Best Buy. In the past if the product fails I would return the damaged product back to the store without any hassle at all. They would either exchange, refund or order me something newer if the old product had been discontinued. I rated the extended warranty a 4 because Best Buy extended warranty is a little higher than Sam's extended warranty on televisions or some other electrical products.

When I first got this five year warranty. I was skeptical but it was a 70 inch screen TV and I thought if Something Happens in five years at least I can get a new one. And sure enough before the five year warranty was up I had a new TV.

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Best product and services so far. I really enjoyed the service

With every penny never had a problem with it has saved me many times over the years

This insurance is awesome. Twice I've had to replace televisions with this insurance and they were completely covered.

I wanted to send it abroad. On Q&A section Westinghouse confirm that it can run on 220v (Picture attached). I pull the data sheet from Westinghouse website, and it says Power Source AC 100V-240V (Picture attached). On the TV itself it is mentioned 120v (Picture Attached). I called Westinghouse, and they conflict their own information on data sheet and Q&A that it cannot run on 220v. What is true Westinghouse?

Great service Geek sqaud never lets me down and they even show me and help me understand things i dont understand

Very good product would purchase again . Service plan is piece of mind

When you buy something, you never expect it to break. When you pay big buck, you really never expect it to break. I payed $2000 for a TV and got the 2 year extended warranty. 1 week before it expired, it broke. 1 day before it expired and 1 day after it was fixed, I extended it another year. It's the best money I ever spend for peace of mind.

Great protection for your tv when you need it!! the protection had a reasonable cost!!

A great product to have no matter what items you’re purchasing and make sure everything and please recommend to family and friends on their products when they purchase

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.

5 year Geek Squad protection for my Sony Bravia 8 TV is a must.

Excellent professional and polite would definitely do this again.

The peace of mind, knowing I have Geek Squad for the next 2yrs.

U purchased the Geek squad 2 year.to cover my 100" tv. An asset has to have protection.

They are number one excellent service I am so happy are used to be a merchandise with circuit city but I have to give credit best buys is one of the number one place of business and a long time five ⭐️ ⭐️⭐️⭐️⭐️ Geek Squad ✌️

A. They didnt laugh at us when we needed their hlep because we couldnt open the remote to put the batteries in B. Professional and knowledgeable

As seniors, we are easily confused with how any new technology works. My son talked us in to this TV and surround sound. We would have never been able to get everything up and running without the Geek Squad help. The tech was very patient and showed us how to work everything. We refuse to move it because it works so well!