Customer Ratings & Reviews

I’m elderly and not good with computers so it absolutely pays me to have help,ALOT. The Geeksquad is available anytime, their nice, patient, understanding and very helpful. They make sure all my needs are taken care of and I don’t need anything else before they hang up. Thank you Geeksquad! Couldn’t do it without you

Geek Squad is great, making an appt is not easy and it was canceled twice, there is no way to just get a new appt time, also language barrier is a problem. But actual techs were prompt, knowledgeable, helpful, thanks to Paul and company!

I bought the 5 year protection plan and hope I never have to use it for my Sony tv but just in case the geek squad protection plan is as good as it gets from Best Buy.

I came in broken, confrontational and having a melt down. The Geek Squad handled me with kid gloves and made the world right again. They calmed me down, explained what the steps were to rectify the problem and then took action to get it done. They didn't make me feel stupid or inept. Outstanding Customer Service!!!

Haven't had to use it. Will use if need to. I know other people who have used it and said that they wre please with them.

This is a review of the geek squad coverage and I have not had a claim to submit. It seems like a good thing to have but nothing to report.

I had no problem getting 5-year protection via phone. The individual was so helpful, attentive and answered all of our questions. It was the easiest purchase ever. Thank you

The Geek squad agent was able to advise me on options for my car installed and completed the installation on a timely and professional service. My laptop was also remotely repaired in a very professional manner to my satisfaction.

I know, I know. "these plans are for suckers" All I have to say is that with out the plan on my old unit Id be shelling out $1000+ to buy a new one. All i had to do was call Geek Squad and they sent someone out to fix it. A week later they said they couldn't get the part and and told me to go into the store and pick out a new one. very easy process

When offered, get the protection plan. You never know whether or not your purchased item is going to be the one that fails. Get the protection plan. It's worth it to relieve any product failure headaches you may encounter.

Great protection plans. Affordable and I hope that I don't need to use the service. Keep up the great customer service. Much appreciated. Tricia D.

Haven't used it, but glad I have it in case of a problem.

Best store around for electronics awesome employees never had any problems and great service they help you find exactly what you need and looking for. For the right price

Love it and it was a great buy sounds amazing! Recommend

GEEK SQUAD it always a great servicevto have for purchases.

Just always get this. Its saved my @** so many times, with tvs, speakers, headsphones. Just spend the money, its worth it.

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

I purchased additional protection to make sure I would have no issues. I was replacing a tv that had only lasted 2 years so this seemed like a great value.

Fast service, knowledgeable staff! Every time I had any questions anyone I spoke with was more than polite to help!

When you consider that any television over 50" must be serviced in the house (can't be returned to the store for service). This 5 year warrantee for $50 was an easy purchase.