Customer Ratings & Reviews

The tv has a great picture. It was easy to set up. It is still working very well. Sturdy construction.

Great! Inwish there was accudental protection! And the orice was not as bad too for a 1k tv

It's a peace of mind. I purchased for 5 year plan.

geek squad protection is the best! usually when there is an issue they always replace the item! sometimes they try to fix, either way its great to have

My Landline Phone Log Information below: 1...Phone call to: Local Geek Squad in our local Best Buy Store Phone Call Log: 6/25/2020 12:13 PM Duration: On Hold for a total of 18 minutes 53 seconds 2...Geek Squad TV Home Theater Services (800) 433-5778 2. Phone Call Log 6/25/2020 12:34 PM Duration: On Hold for another 24 minutes 12 seconds After wasting nearly an hour on hold with no success we took our Purchase/Warranty Documents to our Local Best Buy Store to the Geek Squad Customer Service Counter and the Geek Squad Customer Service Person made us an appointment with the Geek Squad Home Warranty Service for Monday, June 29, 2020 between Noon and 8 PM CDT. Monday, June 29, 2020 at 11:39:42 AM CDT, our Geek Squad Technician arrived. viewed the TV, jotted down information from the back of TV, and informed us our TV could not be repaired, He stated that he would send me a text message with the Geek Squad Warranty Claims phone number and a claim number for a replacement TV covered under our warranty. The Geek Squad Technician left at 11:45:26 AM CDT, 5 minutes 44 seconds after arriving at our home to view our bad TV. At 12:39 PM CDT, 54 minutes later, we received a text message from the Geek Squad Technician for the Geek Squad Claims, Phone Number: 1-866-613-9853 and a Claim Number for the warranty to cover a new TV replacement. Phone call log: GEEK SQUAD CLAIMS (866) 613-9853 PLACED: 6/29/2020 12:41 PM CDT Duration: 12 minutes 6 seconds. Talked with a Geek Squad Agent, in the discussion with the Agent we let her know that our local store does not have a comparable TV and according to the Agent a similar TV is not available in any warehouse. The Agent said we did not have to decide immediately and we could take our time finding another TV set. POOR CUSTOMER SERVICE. AFTER MANY ATTEMPTS TO CONTACT GEEK SQUAD TV REPLACEMENT CLAIMS 1-866-613-9853 WE FINALLY WERE ABLE TO SPEAK TO AN AGENT AFTER ALMOST THREE (3) HOURS, BEING DISCONNECTED, REDIALING, DISCONNECTED, REDIALING, DISCONNECTED, REDIALING. THAT REALLY IS NOT THE WAY TO DO BUSINESS. NO EXCUSES! Our next #-1 attempt to call Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED: Thursday, July 2, 2020 at: 12:05 PM CDT Duration: ON HOLD FOR 1 hour 13 minutes 28 seconds with no answer and we were disconnected. Our next phone call #-2 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:20 PM CDT Duration: ON HOLD FOR 20 minutes 52 seconds with no answer and we were disconnected AGAIN for the second time. Our next phone call #-3 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:41 PM CDT Duration: 1 hour 5 minutes 51 seconds ON HOLD WITH GEEK SQUAD CLAIMS FROM: 12:05 PM CDT, Thursday, July 2, 2020 to approximately 2:41 PM CDT before we were actually able to speak with a Geek Squad Warranty Claims Agent about our TV replacement. Since a like similar TV was not available in any warehouse, we opted with the Geek Squad Claims Agent to take a Best Buy Gift Cash Card for the amount of the TV replacement. This was agreed to with us and the Agent before we ended our call at 2:47 PM CDT. Our Agent "G" promised on Thursday, July 2, 2020 at 2:46 PM CDT to send us the money for our claim in the form of a Best Buy Cash Gift Card and said it would be arriving by UPS-United Parcel Service and I should be getting an email confirming this transaction with a UPS Tracking Number. SUNDAY, JULY 5, 2020 I AM STILL WAITING FOR THAT UPS TRACKING NUMBER. WHAT IS GOING ON? WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, ON HOLD FOR NEARLY THREE (3) HOURS LAST THURSDAY, JULY 2, 2020

Defiantly worth having this protection for an oled tv. Best Buy is the only warrant that covers burn in. This gives me peace of mind when making such a large purchase. It is expensive. Would not buy another oled without the warranty

We have always added geek squad service warranties to every product that buy. Geek squad has also been very helpful over the years when taking care of any product issues.

I have not used the Geek Squad yet but if I have any issues I would definitely use them.

Geek Squad fantastic Service company with quick complaint response.

Excelent service. Employees trained for the deferents TVs.

Ive had geek squad service a large tv, and service was quick no hassle , quickly fixed the issue with tv. The claim process was easy, overall would recommend.

Love the geek squad professional and knowledgeable

Hoping the warranty covers anything that happens to my tv

Geek Squad is always a good decision because if anything goes wrong you can get it fixed with no extra out of pocket expenses. I have been purchasing Geek Squad for years and I would say Buy it you won't be sorry for the extra protection you get.

Good deal overall and geek squad has not failed me yet. I have 3 years for my tv and if it dies I get the value of the tv brand new even if it breaks the last year on the last day of the warranty. That is piece of mind and worth the upfront cost.

They’re very helpful. If I ever have a problem I love going to the geek squad. They have never given me issues

I've leveraged Geek Squad 2 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

Includes burn in protection, 5 years is great for early oled tech that still have a small risk of burn in. I’ll be fully utilizing this if any burn in or dead pixels arise.

Protect your investment, used to protect my 65” LG C2, I hope to never need to use this service but it is comforting knowing I am protected.

While I normally don't buy extended warranties this TV was going to be used in a storage unit to display video feed from my security cameras. It was fairly inexpensive and worth the price.