Customer Ratings & Reviews

Geek squad lives up to its warranty good value. geeks forever

Great price for the tv shows very good and the girl in store was very helpful

Bought this tv in Dec. 2000. It was a decent tv at a great price until the screen no longer worked. Geek Squad to the rescue. My tech Josh was the nicest guy and very knowledgeable. He diagnosed the issue and gave me a step by step answer of how to resolve my issue. I couldn't recommend Geek Squad enough and will never go with out it again.

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

I’m always add Geek Squad Service as you will always be taken care of by friendly agents. You get what you pay for.

They are working properly and good service garantee

The geek squad delivered my tv on time and the entire process was quick and easy.

The geek squad know what they are doing and getting the extra protection plan is highly recommended in my book. I was working on my laptop on day, leaned over to grab something and it dropped out of my lap. The screen cracked on it, fortunately we purchased this extra layer of protection, took the laptop to the store and they fixed it right up. Great customer service.

I always purchased Best Buy's GSP when I purchase large ticket items (e.g. TV, Computer, etc.) and they usually don't disappoint. Just make sure when you're purchasing a GSP that it doesn't run the same length of time as the manufacturer's warranty because it's pointless at that point. Other than that, replacing a defective unit is fairly easy.

Im glad i got the geek squad protection im not the best with technology.

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

Definitely need to have the two-year plan with geek squad. It gives you peace of mind.

Avoid the hassle and expense of buyi g a new tv. I had two tv fail after 3 years. Both were covered by the 5 year extended warranty and either fixed or replaced without any hassle. I bought a plasma tv 14 years ago and still works without issue. These LEDs are less reliable

I always get the extended protection plan, It works great, the Geek squad gives you good service, I has a Logitec remote go bad, I took it in, no questions I got a replacement right away, Bought it on the Washer Dryer Refrigerator. Also the price is very reasonable compared to other companies its cheap . Everything is electronic and smarter than I am, So I get the Coverage and sleep easy, No worries

I want this plan geek squad it will work for my tv glad I purchase it with no worries

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

This plan offers great piece of mind to protect any of your electronics purchased at Best buy. Highly recommend purchasing the extended plans.

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.